Digital Support Technician Apprentice

EVOLVE PSYCHOLOGY SERVICES LIMITED

HARROGATE (HG1 2PW)

Closes in 24 days (Saturday 18 October 2025)

Posted on 18 September 2025

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Summary

We are looking for a reliable and technically skilled Digital Support Technician with a focus on Systems Management to support our healthcare organisation's digital infrastructure. This role combines end-user support with proactive system administration to ensure critical healthcare systems remain secure, operational, compliant and fit for purpose.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Digital support technician (level 3)
Hours
Monday to Friday between 9am to 5pm.

37 hours 30 minutes a week

Start date

Tuesday 18 November 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide IT support for healthcare staff across clinical and administrative departments. 
  • Troubleshoot and resolve issues related to desktops, laptops, printers and operating applications (eg, Salesforce, Jotform). 
  • Support and develop the systems used by clinicians.
  • Assist in the deployment, configuration, and management of operating systems, enterprise applications, and endpoint devices. 
  • Utilise systems management tools such as Google Analytics, or similar for monitoring and asset control.
  • Ensure endpoint compliance with healthcare IT security standards, including HIPAA and internal cybersecurity policies. 
  • Support hardware lifecycle management, including imaging, asset tagging.
  • Maintain IT service records via ticketing systems, ensuring SLA compliance and escalation where necessary. 
  • Assist in the preparation for audits by maintaining accurate and up-to-date documentation.

Where you'll work

WINDSOR HOUSE
CORNWALL ROAD
HARROGATE
HG1 2PW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NOWSKILLS LIMITED

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Team working
  • Initiative

Other requirements

• IT certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent. • Experience with flows for automation. • Familiarity with Microsoft. • Excellent communication and interpersonal skills, especially when supporting clinical staff. • High attention to detail and accuracy. • Ability to manage multiple priorities in a fast-paced healthcare environment. • Customer-focused mindset.

About this employer

We lead the way in both the neurodevelopmental pathway, and expert witness service assessments. Read on to find out more how we help parents, families, individuals and legal professionals.

https://evolvepsychology.com/ (opens in new tab)

After this apprenticeship

The successful candidate may be offered full-time employment.

Ask a question

The contact for this apprenticeship is:

NOWSKILLS LIMITED

NOWSKILLS LIMITED

The reference code for this apprenticeship is VAC1000342920.

Apply now

Closes in 24 days (Saturday 18 October 2025)

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