Customer Service Apprentice

WHITE'S BAKERY LTD

BARNSLEY (S70 5AF)

Closes in 11 days (Thursday 2 October 2025 at 11:59pm)

Posted on 18 September 2025

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Summary

Are you passionate about great customer service and looking to start your career in a warm, welcoming environment? Join our friendly team at White's Bakery. As a Customer Service Apprentice you’ll be the first point of contact for our customers. You’ll also support the team with essential administrative tasks to keep the bakery running smoothly.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 8am-4pm.

37 hours 30 minutes a week

Start date

Monday 20 October 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Supporting the development of the business when working with customers with regard to increasing turnover (sales) and company image. Positively represent and promote the company to any external company we deal with.
  • Undertake the day-to-day input of transactions onto the Excel spreadsheet and the maintenance of company records, including the inputting and completion of postings data, using formulas and macros.
  • To deal effectively with the telephone in coming / out-going calls.
  • To deal with customers in a friendly and positive manner
  • To handle correspondence daily for Management and Administrative staff.
  • To produce accurate letters and weekly reports.
  • Effective use of the Bakery Software system.
  • Maintain filing systems for the business.
  • To ensure confidentiality on all appropriate matters, and recognise that any breach of this confidentiality will be treated seriously.
  • Support in covering for holidays and sickness.
  • Undertake any other tasks that are appropriate to the post and which reflect the needs of the company, to be negotiated by the post holder and their line manager.

 

Where you'll work

CHARLES STREET
WORSBROUGH
BARNSLEY
S70 5AF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BARNSLEY COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2 Apprenticeship. 

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative
  • Reliable
  • Flexible
  • Have a positive approach

About this employer

Located in Barnsley, Yorkshire, White’s Bakery is a premier bakery known for our commitment to excellence. We specialise in individually wrapped home-baked goods created with love and quality recipes. At White’s Bakery, our values are the foundation of everything we do. We believe in creating a supportive and inclusive environment where open communication, honesty, and appreciation thrive. We treat every individual with fairness, consideration, and respect, building strong relationships with our team, customers, and partners.

https://whitesbakery.co.uk/ (opens in new tab)

After this apprenticeship

Possible progression opportunities. 

Ask a question

The contact for this apprenticeship is:

BARNSLEY COLLEGE

Amanda ogley

apprenticeships@barnsley.ac.uk

01226216166

The reference code for this apprenticeship is VAC1000342712.

Apply now

Closes in 11 days (Thursday 2 October 2025 at 11:59pm)

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