Apprentice Regulatory Compliance Officer - Trading Standard

Stoke-on-Trent City Council

Staffordshire (ST4 1HH)

Closes in 20 days (Tuesday 7 October 2025)

Posted on 17 September 2025

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Summary

You will join our dynamic and innovative team, protecting Stoke-on-Trent residents and supporting local business to thrive in a fair trading environment. Developing your skills to assess compliance of businesses with consumer protection regulations, and advising the general public on consumer issues.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Regulatory compliance officer (level 4)
Hours
Shifts to be confirmed

37 hours a week

Start date

Monday 1 December 2025

Duration

2 years 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Working under the supervision of our team, you will support the service in providing advice to residents, inspecting businesses, and conducting investigations for further enforcement action

Where you'll work

Civic Centre
Glebe Street
Stoke-on-Trent
Staffordshire
ST4 1HH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CSA (SERVICES) LTD

Training course

Regulatory compliance officer (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Plan and deliver compliance support services in line with business expectation
  • Carry out activities in line with their organisations regulatory outcomes - ensuring business prosperity and consumer/environmental protection
  • Work within the organisations policies and procedures and the law
  • Assess regulatory risks and use risk assessment to guide their activities and target resources
  • Gather, analyse, use and share data to inform risk assessment
  • Engage constructively with business and tailor their approach to businesses that they interact with
  • Take account of the provisions of statutory Codes in order to engage effectively with businesses
  • Plan their compliance support activities so as to deliver their responsibilities efficiently
  • Work as part of a team building and maintaining good working relationships with both business and regulator stakeholders
  • Make appropriate intervention choices to have the greatest impact on supporting compliance
  • Take a proportionate approach to intervention choice
  • Work effectively with other organisations
  • Prepare appropriately for checks on compliance
  • Conduct interventions in a proportionate manner
  • Be responsive to the circumstances encountered
  • Make informed assessments of compliance and risk
  • Follow-up on checks on compliance in an appropriate manner
  • Promote the importance of compliance, and their organisations role in supporting compliance
  • Provide information and guidance that is needed by businesses and/or those they regulate
  • Provide the tailored advice that is needed by businesses where appropriate
  • Communicate effectively with businesses that have failed to comply
  • Work with partner organisations to support proportionate, risk based responses to non- compliance
  • Conduct thorough investigations of non-compliance and allegations of non-compliance
  • Take actions to deal with non- compliance using a wide range of interventions including advice and guidance, formal letters and notices. Where necessary impose sanctions
  • Provide appropriate support for those adversely affected by non-compliance
  • Having sound judgement. This includes making decisions about the relevance, quality and accuracy of the information available and using and sharing it appropriately
  • Monitor and report on their activities and performance
  • Evaluate their activities in relation to their regulatory objectives and their organisations strategic priorities
  • Use IT systems to manage, share and store information in accordance with data protection requirements where appropriate
  • Use digital technologies to communicate with and support partner organisations and regulated entities
  • Use digital competencies to support the regulation of online markets

Training schedule

Regulatory Compliance Officer Level 4 (Higher national certificate) Apprenticeship Standard

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working

About this employer

Stoke-on-Trent City Council values the diversity of its community and aims to have a workforce that reflects this – we therefore encourage applications from all sections of our community. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed together.

After this apprenticeship

  • Regulatory Compliance Officer

Ask a question

The contact for this apprenticeship is:

CSA (SERVICES) LTD

The reference code for this apprenticeship is VAC1000342647.

Apply now

Closes in 20 days (Tuesday 7 October 2025)

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