Customer Service Apprenticeship
A J WALTER AVIATION LIMITED
West Sussex (RH13 0AS)
Closes in 12 days (Monday 29 September 2025)
Posted on 17 September 2025
Contents
Summary
Our Customer Service Specialist Apprenticeship gives you the chance to: Gain valuable business knowledge and understanding. Learn about the customer journey and their needs. Build insight into customer service culture and awareness. Develop personally and professionally – and so much more!
- Wage
-
Competitive
Competitive wage offered
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday 8:30am to 5:30pm.
40 hours a week
- Start date
-
Monday 6 October 2025
- Duration
-
1 year 3 months
- Positions available
-
3
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Gain valuable business knowledge and understanding
- Learn about the customer journey and their needs
- Build insight into customer service culture and awareness
- Develop personally and professionally – and so much more!
Where you'll work
The Headquarters Maydwell Avenue
Slinfold
Horsham
West Sussex
RH13 0AS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WEIR TRAINING LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Creative
About this employer
AJW is the world-leading independent specialist in the global management of commercial and business aircraft spares. We provide the civil aerospace sector with the most efficient and progressive end-to-end supply chain solutions for the provision and repair of components, warehousing, and logistical service. We reduce costs, improve profitability and support the brand values, goals, and image of our customers
After this apprenticeship
Once the apprenticeship is completed, we would like to offer a position in our AJW Group. Or let you experience other departments.
Ask a question
The contact for this apprenticeship is:
A J WALTER AVIATION LIMITED
Brooke Underwood
brooke.underwood@ajw-group.com
01403798000
The reference code for this apprenticeship is VAC1000342611.
Apply now
Closes in 12 days (Monday 29 September 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.