Customer Service Specialist Apprentice - Basingstoke
CARE OPPORTUNITIES LTD
Basingstoke (RG21 7PU)
Closes in 29 days (Wednesday 22 October 2025)
Posted on 17 September 2025
Contents
Summary
Care Opportunities Ltd is looking for a new apprentice receptionist. You will be studying towards your Customer Service Specialist Level 3 Apprenticeship. Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
- Wage
-
£20,689.50 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday-Friday (08:30-17:00)
37 hours 30 minutes a week
- Start date
-
Wednesday 29 October 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Care Opportunities are currently seeking a motivated individual eager to start a career as an apprentice. If you enjoy keeping things in order and like being part of a team, this job could suit you perfectly. As an administrator, you would be making sure that day-to-day office tasks run smoothly. So it’s important that you are organised, accurate and pay close attention to detail.
As an administrator apprentice, you would be supporting the Business and Operations team to ensure that day-to-day office tasks run smoothly. It’s important that you are organised, proactive and pay close attention to detail. You must be capable of building strong working relationships and liaising with different characters and cultures. You must take ownership of this role and be a key member within the organisation.
Your role will include:
• Typing and setting up documents such as letters and reports
• Keeping computer and staff records up to date
• Orders
• Filing
• General admin work
• Using office equipment such as printer, photocopier and shredder
REWARDS As this is an apprenticeship you can look forward to the following:
• Gaining work based experience
• A nationally recognised qualification
• Competitive apprentice salary
• On-going training and support Career development and progression
Where you'll work
Care Opportunities Ltd, Rosemount House, 2-4 Chequers Road
Basingstoke
RG21 7PU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PARAGON EDUCATION & SKILLS LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
On completion of this 12 month apprenticeship you will have gained your Customer Service Specialist Level 3 Apprenticeship.
Requirements
Desirable qualifications
Other in:
- Maths (grade Pass)
- English (grade Pass)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
Other requirements
The closing date guidance, if a successful candidate is found before the advertised dates, the advert will close early
About this employer
Care Opportunities is a specialist independent social care provider for adults with mild, moderate to severe intellectual disabilities. Since being founded in 2005, Care Opportunities has delivered specialist health and social care within a safe supportive environment to individuals in Surrey and North Hampshire.
After this apprenticeship
Possibility of a full time role after the completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
PARAGON EDUCATION & SKILLS LIMITED
The reference code for this apprenticeship is VAC1000342533.
Apply now
Closes in 29 days (Wednesday 22 October 2025)
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