Customer Service Specialist Apprentice at The Angel Hotel
INSPIRE ATA LIMITED
Leamington Spa (CV32 4NZ)
Closes in 14 days (Wednesday 1 October 2025 at 11:59pm)
Posted on 16 September 2025
Contents
Summary
Are you looking for a role that offers variety, teamwork, and the chance to deliver excellent customer service? In this hands-on position you will gain experience across multiple areas of hospitality, front of house responsibilities, outbound communication & more. The Angel Hotel are a 52-bedroom hotel B&B located in the centre of Leamington Spa.
- Wage
-
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
£7.55 an hour. Automatic pay increase after one year on programme for 19+ year olds.
- Training course
- Customer service specialist (level 3)
- Hours
-
You will work 30 hours per week, Monday to Friday between the hours of 7am and 11pm. (You will not be required to start before 7am, or finish after 11pm)
Shifts to be confirmed,
30 hours a week
- Start date
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Monday 6 October 2025
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a front of house apprentice, you will be the first point of contact for our guests, ensuring they receive a warm welcome and excellent customer service throughout their stay. You will learn to operate the Property Management System (PMS), manage guest check-ins and check-outs, and support day-to-day reception duties.
In addition, you will receive training in digital outbound communication, including:
- Managing client communication via email and WhatsApp
- Supporting the hotel’s social media presence
- Contributing to guest engagement and online brand promotion
Alongside your reception responsibilities, you will also gain experience in bar service, developing skills in bartending and providing a friendly, professional service to our guests.
Requirements:
- An interest in building and developing digital skills (social media, client communication, online branding)
- A genuine passion for providing excellent customer service
Where you'll work
143 Regent Street
Leamington Spa
CV32 4NZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DERBY BUSINESS COLLEGE LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
- In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Customer Service Specialist qualification, which will help start your career and give you an insight into the business' processes and procedures
- Our training is all completed remotely via Teams with a development coach, who will be available for support
- You receive 20% off-the-job training during this apprenticeship, which is included in your weekly working hours
More training information
- DBC Training are a multi-award-winning employment and skills training provider
- We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential
https://dbc-training.co.uk/
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Administrative skills
- Number skills
- Team working
- Initiative
- Patience
- Hardworking
- Affable
- Well presented
- Reliable
Other requirements
Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider – 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.
About this employer
Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.
After this apprenticeship
- Potential full-time role for the right candidate upon successful completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
DERBY BUSINESS COLLEGE LIMITED
Heather Duffield
heather@dbc-training.co.uk
07375919487
The reference code for this apprenticeship is VAC1000342389.
Apply now
Closes in 14 days (Wednesday 1 October 2025 at 11:59pm)
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