Business Administration Apprentice

SAFETY SERVICES DIRECT LTD

Noose Lane (WV13 3AP)

Closes in 17 days (Friday 3 October 2025)

Posted on 16 September 2025

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Summary

The company that is specialising in health and safety is looking for a Business Admin Apprentice to help provide excellent customer service to their clients. The role includes being the first point of contact for clients, providing advice and assistance, and helping with administrative duties.

• Wage:

  £14,722.50 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  Wages will be reviewed throughout the apprenticeship

• Training course: Business administrator (level 3)
• Hours: 9am to 5pm, Monday to Friday (30-minute lunch break).

  37 hours 30 minutes a week

• Start date:

  Tuesday 7 October 2025

• Duration:

  1 year 3 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The duties will include:

• Answering telephone calls and dealing with enquiries
• Making outbound calls
• Updating database / Excel spreadsheets with data /information
• Chasing order progress on behalf of clients
• General office duties such as filing, photocopying and scanning documents
• Working with paperwork / data entry

Where you'll work

NATIONWORLD HOUSE
Noose Lane
WV13 3AP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE NVQ TRAINING CENTRE LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Teaching and learning the skills, knowledge and behaviours within Business Administration.

Requirements

Essential qualifications

GCSE or equivalent in:

• Maths (grade 4 or above)
• English (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Attention to detail
• Communication skills
• Customer care skills
• IT skills
• Organisation skills
• Patience

Other requirements

Have you considered the suitability of location/wages and pay before applying?

About this employer

Safety Services Direct was established with the aim of making it easy for employers and business owners to meet health and safety regulations in the workplace. By having a one-stop health and safety shop, we’ve put protective equipment, health and safety training and compliant material under one roof, saving you the time and hassle of having to shop around. Our health and safety products are competitively priced, with bulk discounts available- best sellers include: First Aid Kits, Risk and Method Statements, PPE Equipment, Health and Safety Signage, Eye Wash Kits. Our health and safety training courses can be completed online, with instant qualification, allowing you to tender for a wider range of jobs.site safety and PPE equipment

After this apprenticeship

This company will offer long-term career progression and future development opportunities which will lead to a payroll increase.

Ask a question

The contact for this apprenticeship is:

THE NVQ TRAINING CENTRE LIMITED

The reference code for this apprenticeship is VAC1000342305.

Apply now

Closes in 17 days (Friday 3 October 2025)

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