Business Administration Apprentice
Derby City Council
Derbyshire (DE1 2FS)
Closes in 13 days (Tuesday 30 September 2025)
Posted on 16 September 2025
Contents
Summary
We are offering an Apprenticeship in our Business Support Hub team, including a Business Administration Level 3 qualification. On completion, there may be the possibility of a permanent position within the team. We are looking for a motivated, forward-thinking person to join our busy team, who is focused with a positive attitude.
- Wage
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£17,662 a year
- Training course
- Business administrator (level 3)
- Hours
-
This is a Monday - Friday, hybrid role, 37 hours per week, with 30 minutes each day for lunch. Start and finish times to be confirmed.
37 hours a week
- Start date
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Tuesday 21 October 2025
- Duration
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2 years
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
1. To carry out a range of administrative tasks as detailed in the current Business Support Menu within divisional and statutory timescales and standards to produce the required outcomes as requested.
2. To produce high quality work following corporate, departmental and procedural guidelines.
3. To deal with incoming calls, post, electronic mail and visitors to ensure that their requests are dealt with appropriately, adhering at all times to the Council’s customer care policy.
4. To maintain a wide variety of electronic and paper systems ensuring data is entered in a timely and accurate manner whilst adhering to the Council’s Data Protection and Information Governance Polices.
5. Provide all customers with good customer service to ensure positive representation of the service.
6. You will be expected to demonstrate and be trained in other roles within the team.
7. Undertake training and additional duties in accordance with the general level of responsibility of the post, as required, as additional administrative processes are added to the Business Support Menu
8. To undertake any other additional duties appropriate to the role.
9. Take part in the Council’s Corporate Development initiatives including E-Learning, and the Corporate Performance process, Great Performance Conversations.
10. Ensuring that all work complies with procedures and financial regulations.
11. Comply with confidentiality and data protection requirements at all times.
12. Comply with the Health and Safety at Work Act 1974 and Council Safety policies.
13. Adhere to Council’s policies relating to Equalities and Environmental issues.
Where you'll work
The Council House
Corporation Street
Derby
Derbyshire
DE1 2FS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DCG
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C or above or equivalent)
- Maths (grade 4/C or above or equivalent)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Understand legal resrictions
- Able to follow instructions
- Understands confidentiality
- Plan own workload
- Meet deadlines
About this employer
Derby City Council is a Local Authority.
https://www.derby.gov.uk/ (opens in new tab)
Company benefits
Great Pension Package. We offer great work life balance. Team Derby Rewards which give you discounts to Local businesses. Cycle to work scheme.
After this apprenticeship
The potential for a full-time role, dependent on the business needs upon completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
DCG
Ali Harrison
ali.harrison@derby-college.ac.uk
07808205883
The reference code for this apprenticeship is VAC1000342185.
Apply now
Closes in 13 days (Tuesday 30 September 2025)
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