IT Apprenticeship
THE GOOD SHEPHERD TRUST
Surrey (GU1 1JY)
Closes in 30 days (Wednesday 15 October 2025)
Posted on 15 September 2025
Contents
Summary
Baltic Apprenticeships is working with The Good Shepherd Trust to help them recruit their next IT Apprentice. The Good Shepherd Trust is a multi-academy trust supporting 23 schools across Surrey and Hampshire, including both primary and secondary schools.
- Wage
-
£15,704 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, 8:00am - 4:00pm
40 hours a week
- Start date
-
Monday 20 October 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide first-line technical support and advice to staff and students, including logging and resolving service desk calls.
- Monitor and manage network performance, escalating issues as necessary to ensure service continuity.
- Manage device bookings, such as Chromebooks, and assist with the allocation of IT resources.
- Report and coordinate incidents requiring third-party support, following agreed escalation procedures.
- Ensure IT support requests are handled efficiently, monitoring queues to meet service level agreements (SLAs).
- Assist with IT asset changes, ad hoc projects, and additional tasks as requested by the Network Manager.
- Maintain a clean and organized workspace and participate in apprenticeship-related training and assessments.
Where you'll work
Academies Office Larch Avenue
Guildford
Surrey
GU1 1JY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BALTIC TRAINING SERVICES LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Full training and support will be provided by your workplace mentor and from the Baltic team.
More training information
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.
You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
Requirements
Essential qualifications
GCSE in:
- English (grade 5)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
Other requirements
Passing a Disclosure and Barring Service (DBS) check.
About this employer
Baltic Apprenticeships is working with The Good Shepherd Trust to help them recruit their next IT Apprentice. The Good Shepherd Trust is a multi-academy trust supporting 23 schools across Surrey and Hampshire, including both primary and secondary schools. The trust is committed to fostering collaboration between schools, sharing common values and goals, and providing strong support networks for staff and students. The IT Apprentice will provide first-line technical support, manage IT resources such as Chromebooks, monitor network performance, log and escalate incidents, and assist with IT projects. This role offers an excellent opportunity to gain hands-on experience, develop technical skills, and benefit from the trust’s professional development programs to support future career growth. In this role, you’ll work towards your Information Communication Technician Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.
Company benefits
Local government pension scheme Cycle to work scheme Range of health and well being support to be provided by Vivup
After this apprenticeship
Possible progression upon completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Lauren Morton
lauren.morton@balticapprenticeships.com
The reference code for this apprenticeship is VAC1000342046.
Apply now
Closes in 30 days (Wednesday 15 October 2025)
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