Learning Products Apprentice
Department for Work and Pensions
Wigan (WN1 1EA)
Closes in 19 days (Monday 6 October 2025)
Posted on 16 September 2025
Contents
Summary
You’ll create engaging, accessible learning products that meet business needs and support staff development. You’ll work closely with stakeholders to understand learning requirements and design digital solutions that are user-focused and inclusive. From initial concept to final delivery, you’ll manage the full design process.
- Wage
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£32,137 a year
- Training course
- Learning and development practitioner (level 3)
- Hours
-
You may be required to work any time between the hours: 7:45am and 8:00pm on any day between Monday - Friday, and 8:45am to 5:00pm on Saturday. Working pattern to be agreed with successful applicants.
37 hours a week
- Start date
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Monday 2 March 2026
- Duration
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1 year 6 months
- Positions available
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4
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Designing learning tools - Help create guides, resources, and digital content that support real-world operational challenges
- Listening to users - Talk to operational staff to understand what they need and how they learn best
- Collaborating with experts - Work with learning designers, facilitators, and service teams to bring ideas to life
- Keeping things organised - Support the planning, testing, and rollout of new learning products
- Making learning inclusive - Ensure everything we create is accessible, practical, and relevant to diverse teams
Where you'll work
Brocol House
71 King Street
Wigan
WN1 1EA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MBKB LTD
Training course
Learning and development practitioner (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Identification of training/learning needs: Identify and analyse learning needs: establish team and individual capability and learning gaps, in line with organisational performance outcomes and to enable effective evaluation. This may include the needs of the staff impacted by the move to a net carbon zero economy by 2050 and the requirements for a just transition.
- Identification of training/learning needs: Use sound questioning and active listening skills to understand requirements and establish root causes i.e. establishing that it really is a learning/training need, before developing L&D solutions.
- Identification of training/learning needs: Consult with stakeholders to draw out relevant information and provide feedback to inform learning and training needs requirements.
- Identification of training/learning needs: Use effective analytical skills to seek out and analyse information.
- Identification of training/learning needs: Take ownership through to resolution, escalating complex situations as appropriate
- Training/Learning design: Design, construct and structure training / learning resources to meet a variety of needs, which will include:
- Training/Learning design: Research of delivery options and resources including digital / online / blended solutions (including identifying existing resources)
- Training/Learning design: Planning programmes / sessions / modules
- Training/Learning design: Selecting appropriate delivery methods
- Training/Learning design: Designing creative, engaging, appropriate, and inclusive learning activities (could be e-learning, digital collaboration, group sessions, blended etc.)
- Training/Learning design: Developing materials and resources to support learning.
- Training/Learning delivery: Confidently engage all learners in structured learner-centered training, primarily of ‘content-driven’ training resources.
- Training/Learning delivery: Plan, organise and prepare for a training/learning event/intervention in a timely fashion
- Training/Learning delivery: Interact with learners of varying abilities, using a broad range of techniques and carefully planned and executed questioning techniques.
- Training/Learning delivery: Facilitate and deliver learning in a face-to-face, blended and digital environment as appropriate.
- Training/Learning delivery: Monitor a learner’s progress and deliver motivational and developmental feedback.
- Training/Learning delivery: Manage participation, attitudes and behaviours to reach learning objectives.
- Training/Learning delivery: Use effective coaching skills to enable learners to achieve learning objectives.
- Evaluation: Evaluate the impact of learning solutions - measure and assess development initiatives for effectiveness, business relevance, efficiency, and continually seek ways to improve learning solutions.
- Evaluation: Build evaluation mechanisms for learning outcomes including the use of quantitative and qualitative feedback where appropriate.
- Evaluation: Apply techniques to analyse the impact of training from learners’ experience.
- Communication and Interpersonal: Communicate and influence through a range of media e.g. phone, face-to-face, email, online / virtual, adapting their style to their audience.
- Communication and Interpersonal: Build trust and sound relationships with customers/learners/colleagues.
- Communication and Interpersonal: Handle conflict and sensitive situations professionally and confidentially.
- Teamwork and Collaboration: Consistently support colleagues / collaborate within the team and L&D to achieve results.
- Teamwork and Collaboration: Build and maintain strong working relationships with others in the L&D team, HR and the wider business as required.
Training schedule
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
- Learning and Development Practitioner Level 3 Apprenticeship Standard
- Functional Skills in English and maths if required
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Creative
- Initiative
About this employer
The Department of Work and Pensions is a major Government Department, handling jobs, training, unemployment benefits and pensions.
Company benefits
The Department of Work and Pensions is a major Government Department, handling jobs, training, unemployment benefits and pensions. Company Benefits Please see full apprenticeship advert on Civil Service jobs. Link below.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
On achievement of the apprenticeship, you may be able to work towards CIPD accreditation.
Ask a question
The contact for this apprenticeship is:
Department for Work and Pensions
CLT Recruitment Team
clt.recruitmentanddeployment@dwp.gov.uk
The reference code for this apprenticeship is VAC1000341943.
Apply now
Closes in 19 days (Monday 6 October 2025)
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