Digital Support Technician Apprentice "AI Industry" - Brighton

INVOLVE SELECTION LIMITED

Brighton (BN1 1JE)

Closes in 28 days (Monday 13 October 2025 at 11:59pm)

Posted on 15 September 2025

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Summary

As a Digital Support Apprentice, you will play a vital role in providing technical support and assistance to end-users for a leading Brighton based AI company. You will work under the guidance and supervision of experienced IT & business professionals, learning and developing your skills in troubleshooting and resolving technology-related issues.

Wage

£19,000 a year

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The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Digital support technician (level 3)
Hours
Monday- Friday 9.00am- 5.00pm 37.5 hours a week

37 hours 30 minutes a week

Start date

Wednesday 15 October 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Our cleint builds practical AI agents for law firms and other regulated sectors. As one of our first engineering hires, you’ll turn clear use-case briefs into working agents, test them with users, and improve what matters—speed, accuracy and ease of use—so teams feel the
difference in their day-to-day work.

You’ll work directly with the founder and senior team, getting fast feedback and seeing your work reach clients in weeks. Expect variety with structure: map conversations and simple flows, craft and refine prompts, hook agents into everyday processes, run quick user try-outs,
and ship small improvements. Each piece of work has a straightforward measure—time to first prototype, pass rate on test cases, adoption and user satisfaction—so you always know what
good looks like.

We’ll back your growth with mentoring, protected learning time and increasing responsibility.


We don’t need prior commercial experience; we do look for clear thinking, careful writing,organised delivery and curiosity about how Microsoft Copilot/Power Platform shows up in reallegal workflows. If you like building useful things and iterating based on evidence, you’ll fit right in.

What you’ll do:

  • Build and develop AI agents in Microsoft Copilot Studio and Azure from clear briefs
  • Help shape our reusable agent library: simple components, patterns and checklists
  • Connect agents to everyday tools in Microsoft 365 and test them with users
  • Write short guides and record quick walkthroughs
  • Measure results, log issues and iterate with feedback
  • Share useful platform updates with the team

Where you'll work

Bartholomew House
Bartholomew Square
Brighton
BN1 1JE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INVOLVE SELECTION LIMITED

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

  • Level 3 Digital Support Technician Apprenticeship qualification
  • Functional Skills in maths and English, if required
  • Blended on/off the job training 

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Team working
  • Creative

About this employer

Our client specialises in enterprise-level adoption of generative AI, AI assistants (e.g. Copilot or Gemini), and AI agents. Our structured roadmap ensures you harness these tools to drive immediate impact, while staying aligned with governance, compliance, and ethical considerations. Whether you’re exploring ChatGPT-like capabilities or advanced AI agents for process automation, we’ll help you make it happen.

Company benefits

Travel and other benefits, discretionary bonus; 6-month salary review. • Protected study time, learning budget, tech certifications and mentoring. • Brighton office-based (limited remote working). • Real product impact & clear progression path.

After this apprenticeship

  • Full-time employment is expected once the apprenticeship is complete
  • Further training opportunities with Higher Level Apprenticeships are also available

Ask a question

The contact for this apprenticeship is:

INVOLVE SELECTION LIMITED

James Brooklyn

james.brooklyn@vocate.training

07879 860578

The reference code for this apprenticeship is VAC1000341933.

Apply now

Closes in 28 days (Monday 13 October 2025 at 11:59pm)

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