Business Administration - Revenues Apprentice
East Devon District Council
Honiton (EX14 1EJ)
Closes in 30 days (Sunday 12 October 2025 at 11:59pm)
Posted on 12 September 2025
Contents
Summary
We have an excellent opportunity for an individual either starting out in their career or for someone who has decided on a change of direction. If you have an aptitude for learning and a commitment to gaining a Level 3 Business Administration qualification, we'd love to hear from you.
- Wage
-
£24,309 a year
Check minimum wage rates (opens in new tab)
The pay may rise after the probation period has been successfully completed.
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday shifts between 9am to 5pm.
37 hours a week
- Start date
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Monday 10 November 2025
- Duration
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1 year 8 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an apprentice in the Sundry Invoices team, you will gain firsthand experience in a dynamic and varied environment.
You will collaborate with experienced staff, developing practical skills and contributing to essential financial processes.
What you will do at work:
- Invoice Management: Raise sundry invoices and assist customers in understanding their charges
- Customer Support: Respond to queries via phone and email, review submitted evidence and forward it to relevant departments
- Account Maintenance: Help maintain accurate customer accounts and support our customers in setting up payment plans, especially when they fall into arrears
- Data Processing: Manage large volumes of data, including cancelled Direct Debits and customer information ahead of annual invoicing
- System Improvements: Participate in system changes and contribute to developing new electronic solutions to enhance online services for residents
- Process Development: Review current procedures and help implement more efficient, digital ways of working
What You will Gain:
- Experience in financial administration
- Communication and customer service skills
- Exposure to data management
- A supportive team environment focused on learning and development
Where you'll work
Blackdown House
Honiton
EX14 1EJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MBKB LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Attention to detail
- Organisation skills
- Customer care skills
- Number skills
- Team working
- Initiative
- Patience
- Confidential
About this employer
East Devon District Council is a forward thinking councl providing a range of services to the residents of East Devon, incluiding street cleansing, envioronmental health, planning and revenue collecetion. You can find out more about working for us at https://eastdevon.gov.uk/careers/working-at-eddc/about-us/
https://www.eastdevon.gov.uk/ (opens in new tab)
Company benefits
Flexi Time, Discounts Portal, Employee Assistance Programme, Wellbeing Initiatives, Free Parking, Cycle Scheme, LG Pension.
After this apprenticeship
- Full-time position if available
Ask a question
The contact for this apprenticeship is:
MBKB LTD
Nicki Bevan
recruit@mbkbgroup.com
The reference code for this apprenticeship is VAC1000341799.
Apply now
Closes in 30 days (Sunday 12 October 2025 at 11:59pm)
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