Customer Service Practitioner Apprenticeship

MESSRS SIMON,PHILLIP & JAMIE ELPHICK

No Limitz Sports (MK41 0HS)

Closes in 17 days (Tuesday 30 September 2025)

Posted on 12 September 2025

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Summary

Are you looking to start an Apprenticeship in Customer Service? Do you have a passion for providing excellent customer service? No Limitz, based in Bedford, are looking for a friendly apprentice to join their team. You will be working within a busy retail store, providing advice and recommendations on products within store.

Wage

£15,808 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Working hours will be varied between 9:00am and 6:00pm, Monday to Saturday.

38 hours a week

Start date

Monday 6 October 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

No Limitz, based in Bedford, is a local independent specialist in sports equipment, teamwear, schoolwear, printing, embroidery, and engraving.

Established in 2001, this family business has grown steadily and continues to expand its range, quality, and services. From running gait analysis to helping choose the perfect cricket bat, creating professional uniforms, or advising on end-of-season trophies, the No Limitz team is always ready to support their customers.

As an apprentice with No Limitz, you will play an important role in supporting students, schools, and local customers to ensure they receive the products and service they need. Your responsibilities will include:

  • Taking orders and dealing with customer enquiries both face-to-face and over the phone.
  • Assisting with stock management and in-store displays to ensure items are readily available and to support business growth through maximising sales.
  • Offering in-store gait analysis and providing advice to help customers choose the right running shoes.
  • Working as part of a team, contributing ideas, and helping to develop solutions to retain and grow the customer base.

This is a fantastic opportunity to gain hands-on retail and customer service experience in a supportive and friendly environment, while contributing to the continued success of a well-established local business.

Where you'll work

25 Shuttleworth Road
No Limitz Sports
MK41 0HS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BEDFORD COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Level 2 Customer Service Practitioner.

Requirements

Desirable qualifications

GCSE or equivalent in:

  • Maths (grade 4)
  • English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

communication skills

Other requirements

Candidates must attend an initial interview with a member of the Bedford College Apprenticeship Recruitment Team if they meet the initial criteria as part of the recruitment process. Only Candidates who have fully completed the application will be considered. Please be aware that the closing date is subject to change without prior notice.

About this employer

No Limitz, In Bedford.

After this apprenticeship

Upon successful completion of the apprenticeship there may be opportunity to progress to a full time position within the company.

Ask a question

The contact for this apprenticeship is:

BEDFORD COLLEGE

The reference code for this apprenticeship is VAC1000341796.

Apply now

Closes in 17 days (Tuesday 30 September 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.