Customer Service Apprentice

CT Skills

Oakham, Leicestershire, LE15 7FW (LE15 7FW)

Closes in 28 days (Friday 10 October 2025)

Posted on 12 September 2025

Print

Contents

Summary

You will be part of the Sales/After Sales team and supporting with a range of duties.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 8.30am to 5.00pm.

40 hours a week

Start date

Monday 13 October 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Developing and sustaining long lasting customer relationships through excellent communication skills, to deliver high-levels of customer satisfaction.
  • Preparing quotations and technical propositions for LV/HV alternators and other rotating electrical equipment.
  • Managing existing accounts while developing relationships and profitability.
  • Developing new business by highlighting new/emerging markets, customers, products and opportunities.
  • Constructing, monitoring and maintaining orders in line with sales and customer requirements in accordance with the goals and objectives established by the business.
  • Managing and overseeing customer complaints bringing them to a conclusion and secure repeat business.
  • Consistently providing exceptional customer service to ensure Cabel deliver on commitments to retain clients and engage positively with all customers to ensure they become referrers of future customers and clients.
  • Minimum of 6 hours per week spent on apprenticeship work and training.

Where you'll work

Oakham, Leicestershire, LE15 7FW
LE15 7FW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CT SKILLS LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Working towards your Customer Service Practitioner Level 2 qualification, you'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about modules including knowing your customers, understanding the organisation, meeting regulations & legislation, systems & resources, and the customer experience. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects).

Requirements

Desirable qualifications

A Level or equivalent in:

None required (grade None required)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Administrative skills
  • Attention to detail
  • Communication skills
  • Customer care skills
  • Initiative
  • IT skills
  • Number skills
  • Organisation skills
  • Patience
  • Problem solving skills

About this employer

Cabel work in the Industrial Sector specialising in the repair and maintenance of alternators and rotating electrical equipment. They have a small, close-knit supportive and friendly team that will help you throughout your apprenticeship journey. You will be provided with the opportunity to progress your career in a supportive, people focused environment. Working across industry sectors you will be given the autonomy and support to deploy and develop your technical and commercial role.

After this apprenticeship

Career progression.

Ask a question

The contact for this apprenticeship is:

CT SKILLS LIMITED

The reference code for this apprenticeship is VAC1000341770.

Apply now

Closes in 28 days (Friday 10 October 2025)

Sign in with your GOV.UK One Login to apply.

After signing in, you’ll apply for this apprenticeship on the company's website.