Business Admin Apprentice

East Kent College

Folkestone (CT20 2TZ)

Closes in 31 days (Thursday 16 October 2025 at 11:59pm)

Posted on 15 September 2025

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Summary

EKC Folkestone College have an exciting opportunity for a Business Admin apprentice to join their established College Services team. The main duties will be to provide efficient and effective customer service to all, supporting with examination processes and capturing student data.

• Wage:

  £20,426 a year

  Check minimum wage rates (opens in new tab)

  Salary Range: £20,426 to £21,268 dependant on age.

• Training course: Business administrator (level 3)
• Hours: Monday to Thursday, 8:30am - 5.00pm.

  30 hours a week

• Start date:

  Monday 20 October 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• To ensure the appropriate and accurate administration is completed in respect to student admissions, enrolments and any other aspect of thestudent data records as directed by the College Services Manager / Team Leader.
• To assist with the administration of registers and timetables as directed by the College Services Manager / Team Leader.
• To assist with the organisation and administration of examinations as directed by the College Services Manager / Team Leader.
• To assist with the operational duties of the College Reception as directed by the College Services Manager / Team Leader, including supporting with answering telephone calls, emails and queries into the College.
• To assist with the administration of Learner Support Funds and Bursary’s, to include verification of claims, payments and receipts.
• To assist with the issuing of petty cash and reconciliation of the petty cash control account. Checking and posting of cash receipts and completion of the banking. 
• To assist with the administration and minute taking if an independent record is required, such as meetings with students, parents /carers and disciplinaries.
• To help with co-ordination of the pool College vehicles including
  maintaining a register of driving licences and the issue and return of vehicle keys.
• To participate in and support College Enrolment Events, Community Days, Open Days and other associated activities. This will require flexibility in working hours to meet the business needs which may include working evenings and weekends as required.
• To provide front-line customer service and contribute to the day to day running of the Open Learning Space to enable learners to utilise the resources and equipment effectively, (including technologies), within the study areas. Including managing student behavior as appropriate.

Where you'll work

34-36 Shorncliffe Road
Folkestone
CT20 2TZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

EKC GROUP

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Monthly online college session.

Requirements

Essential qualifications

GCSE in:

• English (grade 4/C)
• Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Creative

About this employer

EKC Folkestone College is responsive to local employer and stakeholder needs. We have more than 700 students each year accessing career relevant full-time programmes of study, part-time courses, or College-based learning as an Apprentice.

https://www.folkestonecollege.ac.uk/about-us/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

• Potential full time position.

Ask a question

The contact for this apprenticeship is:

EKC GROUP

Hope Smith

hope.smith@eastkent.ac.uk

01227811315

The reference code for this apprenticeship is VAC1000341769.

Apply now

Closes in 31 days (Thursday 16 October 2025 at 11:59pm)

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