Air Export Agent Apprentice
EXPEDITORS INTERNATIONAL (UK) LIMITED
Derby (DE74 2US)
Closes in 13 days (Thursday 25 September 2025 at 11:59pm)
Posted on 12 September 2025
Contents
Summary
An exciting new apprenticeship with Expeditors UK learning to become an International Freight Forwarding Specialist. An exiting role where you will be ensuring timely and accurate movement of freight and information, while providing exceptional customer service.
- Wage
-
£18,000 a year
- Training course
- International freight forwarding specialist (level 3)
- Hours
-
Monday - Friday, 9:00am - 5:30pm.
37 hours 30 minutes a week
- Start date
-
Wednesday 1 October 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Responsibilities will include:
- Ensure smooth and timely freight process flow
- Receive documents
- Prepare shipments
- Route shipments
- Manage freight receipt
- Process shipments
- Monitor shipments
- Escalation of problems to management when necessary
Exceeds customer expectations by anticipating, understanding and meeting needs.
Is proactive and when issues arise, is timely and resolute insolving problems, including escalating to management when necessary.
Builds rapport and exhibits empathy during interactions, and
consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service
providers) and internally (other Expeditors offices/employees).
Job Execution:
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for
own job function and across the network.
All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability:
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organised, manages own time effectively and can prioritise.
Collaboration:
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers withoutincident or delay.
Communication:
Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally.
Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and othercommunication according to Expeditors' standards.
Culture:
Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute,Sense of Humor, and Visionary.
Personal Growth and Development:
Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
Timely and Accurate Shipment Processing:
Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.
Timely and Accurate Data Entry:
Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer
requirements. Monitors exception reports for quick data integrity resolution.
Timely and Accurate Billing and Accounting:
Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimise risk and protect the company.
Where you'll work
Sills Road
Willow Farm Business Park, Castle Donington
Derby
DE74 2US
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Training course
International freight forwarding specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
- Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
- Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
- Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
- Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
- Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
- Identify and source data from customers, systems or colleagues.
- Identify and resolve problems in line with responsibilities.
- Create and maintain productive working relationships with internal and external customers.
- Adapt communication based on the situation and the audience.
- Identify problems outside of limits of responsibility and escalate within company policy.
- Communicate in writing, preparing communications on technical matters.
- Communicate with others verbally, including internal and external customers.
- Air. Use and adapt terminology appropriate to the air freight industry.
- Air. Select and use documentation appropriate to the air freight industry.
- Ocean. Use and adapt terminology appropriate to the ocean freight industry.
- Ocean. Select and use documentation appropriate to the ocean freight industry.
- Road. Use and adapt terminology appropriate to the road freight industry.
- Road. Select and use documentation appropriate to the road freight industry.
- Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
- Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
- Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
- Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
- Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
- Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
- Identify and source data from customers, systems or colleagues.
- Identify and resolve problems in line with responsibilities.
- Create and maintain productive working relationships with internal and external customers.
- Adapt communication based on the situation and the audience.
- Identify problems outside of limits of responsibility and escalate within company policy.
- Communicate in writing, preparing communications on technical matters.
- Communicate with others verbally, including internal and external customers.
Training schedule
Level 3 International Freight Forwarding Specialist apprenticeship standard.
On the job training delivered by the employer
Allocation of an apprenticeship delivery coach who will carry out:
- Regular training
- Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
- Identify, track and support 20% off the job training activities
- Quarterly formal progress review meetings; identifying learning achievements and next steps
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
- Positive attitude
- Can do Attitude
- Logistic industry knowledge
- fluent in English
Other requirements
Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc. • Write with pencil/pen/marker• Functions performed primarily while seated at desk Good use of IT including knowledge of Microsoft products
About this employer
Expeditors is a Fortune 500 global logistics company offering highly optimised and customised supply chain solutions. We are a service-based company offering a highly flexible approach to supply chain management. At the core of our cultural philosophy is a mission to exceed customers’ expectations through excellence in our service. We offer apprenticeships in International Trade and Logistics. Through this apprenticeship you will gain a rounded understanding of the freight forwarding industry setting you up for a long-lasting career.
After this apprenticeship
Upon successful completion of the apprenticeship programme there will be continued professional development, advancement to agent role and beyond.
Ask a question
The contact for this apprenticeship is:
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Kerry Traill
kerry.traill@seetec.co.uk
07903053388
The reference code for this apprenticeship is VAC1000341695.
Apply now
Closes in 13 days (Thursday 25 September 2025 at 11:59pm)
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