HR & Operations Support Administrator Apprentice

City Group Managed Services LTD

UK (PR2 5BL)

Closes in 21 days (Friday 3 October 2025)

Posted on 12 September 2025

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Summary

Join our growing family-run facilities management company as an HR & Operations Support Administrator Apprentice. You'll gain valuable experience supporting our HR team and business operations across various departments.

• Wage:

  £14,722.50 to £23,809.50, depending on your age

  National Minimum Wage

  Check minimum wage rates (opens in new tab)

  To be discussed at interview.

• Training course: Business administrator (level 3)
• Hours: Monday- Friday 9:00am- 5:00pm

  37 hours 30 minutes a week

• Start date:

  Monday 20 October 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are seeking an enthusiastic individual to join our team as an HR & Operations Support Administrator Apprentice. You will work across multiple departments, supporting our HR function and business operations team.

Key responsibilities will include:

Assisting with recruitment administration
Maintaining employee records
Supporting project management activities
Liaising with internal teams and external suppliers
Preparing reports and presentations
Managing correspondence and communications
Supporting various administrative tasks across the business

You'll gain exposure to all aspects of our facilities management operations, from client services to supplier management, giving you a broad understanding of how our business operates. This role offers excellent training and development opportunities with clear progression paths.

Where you'll work

2 Supashed
Preston
Lancashire
UK
PR2 5BL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BLACKPOOL AND THE FYLDE COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

STANDARD & LEVEL

The successful candidate will work towards completing the Level 3 Business Administration Standard from the Institute for Apprenticeships & Technical Education. Delivered by Blackpool and The Fylde College offering expert tuition and exceptional facilities.

Personalised programme

Your B&FC apprenticeship is made up of several different elements and each one reflects your individual abilities and career goals. Our expert tutors and assessors have relevant industry experience and will support you to achieve all your goals.

Off-the-job training

Developing your skills at work is called on-the-job training, 20% of your apprenticeship (equal to one full day a week) will be ‘off-the-job’. This might include attending College, tackling projects, online learning, coaching, shadowing, or training for your job.

Stacks of support

Assessment mostly takes place in the workplace. When you start, you will be allocated a skills coach, who will visit you at least once a month to guide and support you and help you to plan for your future. We will also provide you with specialist support for your English and maths and for any additional needs that you make us aware of.

Requirements

Desirable qualifications

Other in:

• Basic Maths (grade n/a)
• Standard English (grade n/a)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative

Other requirements

Please note that as part of your application, you are required to provide a copy of your CV and complete the college based online initial assessments in English and maths. Please note: This role is based on an industrial site in Preston that is a little away from public transport. Therefore, the ability to drive and have access to your own vehicle is desirable. While this is not an absolute requirement and may depend on the candidate’s location, it is an important consideration due to the site's location.

About this employer

CityGroup Managed Services is a leading Northwest-based Facilities Management company that delivers strategic FM and In-house Managed Service Provisions across the Northwest.

After this apprenticeship

Upon successful completion of the apprenticeship, there are excellent progression opportunities within our growing company. Depending on your interests and strengths developed during the apprenticeship, you could progress to either HR Administrator or Operations Administrator roles. There are also opportunities to gain experience in project management in these positions. We are a family-run business that believes in investing in our people, and we have a strong track
record of promoting from within. Further career development could lead to supervisory or management roles as the company continues to expand.

Ask a question

The contact for this apprenticeship is:

BLACKPOOL AND THE FYLDE COLLEGE

The reference code for this apprenticeship is VAC1000341693.

Apply now

Closes in 21 days (Friday 3 October 2025)

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