People Services Coordinator Apprenticeship
MUNDIPHARMA INTERNATIONAL LIMITED
Cambridge (CB4 0GW)
Closes in 17 days (Monday 29 September 2025)
Posted on 12 September 2025
Contents
Summary
Mundipharma is a global healthcare company focussing on customers across Africa, Asia Pacific, Canada, Europe, Latin America, and the Middle East. Mundipharma is dedicated to bringing innovative treatments to patients in the areas of pain management, infectious disease, as well as other severe and debilitating disease areas.
- Wage
-
£26,000 a year
- Training course
- HR support (level 3)
- Hours
-
Monday to Friday, 08.30 to 16.30.
35 hours a week
- Start date
-
Monday 6 October 2025
- Duration
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1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The People Services Coordinator Apprenticeship provides support across the People function to ensure the smooth delivery of all processes and programmes covering the full employee lifecycle. This includes but is not limited to, HR annual cycles, learning and development, HR operations, data integrity, HR System updates, and the provision of HR contracts and correspondence.
This role will rotate across our centers of excellence; Talent, Culture & Development, People Operations, and HRIS, giving broad exposure across multiple HR disciplines. You will have regular 1-2-1's and team meetings, as well as ad hock project calls to stay in touch with your team/department.
Talent, Culture and Development:
Support with the coordination of talent, culture and development initiatives including the management of registration and tracking of learning and development courses, our events calendar, scheduling third party and in house facilitators, and ensuring the smooth running of any activities within the Centre of Excellence (CoE). - Produce guides and training documents for our employees and managers.
HRIS System:
Assist with testing of new HR processes using our HR System. Pull data reports from our HR system as required to monitor engagement, and performance against SLAs.
HR Operations:
Provide standardised, consistent, accurate support with global and local policies and processes and in line with People Operations. Assisting with our HR ticketing system, Service Now, and ensuring queries are answered within agreed SLAs. - Provision of data, information and reporting and an understanding of the importance of data integrity and data record keeping. Other related duties as assigned or required as part of the wider People team strategy.
Where you'll work
Mundipharma Ltd, Unit 191, Cambridge Science Park
Cambridge
CB4 0GW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WEST SUFFOLK COLLEGE
Training course
HR support (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
- Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
- Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
- Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
- Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
- Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
- Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Training schedule
Full HR Support Level 3 apprenticeship Standard.
CIPD Level 3 Foundation Certificate in People Practice (optional).
Skills for Success - This module is designed by West Suffolk College to ensure you have all the - personal skills and behaviours to succeed in the workplace.
Requirements
Desirable qualifications
GCSE or equivalent in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Communication skills
- Team working
- Initiative
- Organisation skills
- Administrative skills
Other requirements
This role will include long of periods of working on a computer, and maintaining a high level of confidentiality. As this is a hybrid role, will expect high levels of autonomy, and your ability to come into the office when required.
About this employer
Join us and make a difference when it matters most At Mundipharma, we are proud of the work we do. We challenge ourselves constantly to deliver more for patients, healthcare professionals, our partners, and our employees. We are an international pharmaceutical and consumer healthcare company. We are headquartered in Cambridge UK, with a presence across Africa, Asia Pacific, Canada, Europe, Latin America and the Middle East. Mundipharma is dedicated to bringing innovative treatments to patients in the areas of Pain & Supportive Care, Infectious Disease and Consumer Healthcare as well as other severe and debilitating diseases. We live by our guiding principles: integrity, patient-centricity, globalfirst mindset, pace and agility, and high performance. As part of our commitment to continuous improvement, we encourage everyone to bring passion, energy, and dedication to their work. We care about our work as a company where everyone is valued and believe that everyone should have the opportunity to develop.
After this apprenticeship
At the end of your studies, you will have to opportunity to apply for any suitable vacancies within the organisation.
Ask a question
The contact for this apprenticeship is:
WEST SUFFOLK COLLEGE
The reference code for this apprenticeship is VAC1000341545.
Apply now
Closes in 17 days (Monday 29 September 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.