ICT Apprentice workshop engineer

SHAREPOINT ASSIST LTD

CHELTENHAM (GL50 2UX)

Closes in 15 days (Friday 26 September 2025 at 11:59pm)

Posted on 11 September 2025

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Summary

We're hiring a Workshop Apprentice to support remote IT services and hands-on workshop tasks. You'll assist with software upgrades, device setup, and asset tracking, while gaining experience in technical operations and customer support.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

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Training course
Information communications technician (level 3)
Hours
37.5 hours per week, Monday to Friday, 9.00am - 5:30pm, one hour unpaid lunch.

37 hours 30 minutes a week

Start date

Friday 10 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • The role includes assisting with remote IT support
  • Upgrading software
  • Helping manage user accounts and devices
  • You'll gain hands-on experience in a fast-paced environment, working closely with our team to deliver high-quality service and develop your skills in IT and customer support

Where you'll work

3 TIVOLI WALK
CHELTENHAM
GL50 2UX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

As the successful apprentice you will undertake an Apprenticeship in ICT Level 3 Information Communications Technician, to include assessment in Skills, Knowledge, and Behaviours of an IT Apprentice. A Standard contains a list of the skills, knowledge and behaviours an apprentice will need to have learned by the end of their apprenticeship.

These include:

  • Technical Competencies
  • Communication
  • IT Security
  • Remote Infrastructure
  • Data
  • Problem solving
  • Workflow management
  • Health and Safety
  • Performance

During your time on the apprenticeship programme, you will also be expected to complete and document 20% off-job-training. You will be supported with your learning by a tutor and assessor during your time as an apprentice.

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Problem solving skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Reform IT is a Cheltenham-based Managed IT Service and Security provider with over 250 years of combined experience. They offer tailored IT support, cybersecurity, cloud solutions, Microsoft 365, and Apple consultancy. Their mission is to simplify tech for businesses, boost productivity, and enhance security through expert guidance and reliable service.

After this apprenticeship

  • IT Support
  • Full time employment

Ask a question

The contact for this apprenticeship is:

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Kirsten Toghill

kirsten.toghill@sgscol.ac.uk

The reference code for this apprenticeship is VAC1000341532.

Apply now

Closes in 15 days (Friday 26 September 2025 at 11:59pm)

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