ICT Apprentice
VERY PC LTD
SHEFFIELD (S3 8AL)
Closes in 30 days (Saturday 11 October 2025)
Posted on 11 September 2025
Contents
Summary
Reporting to the Service Desk Manager, you will be working on our helpdesk, responsible for the logging, diagnosis and resolution of client’s hardware and software technical issues. Your day-to-day duties will be varied, and the role requires someone who is not only technically capable but also a great communicator.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday -Friday 8.30am - 5.30pm
40 hours a week
- Start date
-
Tuesday 11 November 2025
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Troubleshooting and Logging of IT issues for VeryPC Support Customers
- Assist with onsite installation of desktops, servers, and other computer related equipment
- Liaise with external support providers when necessary
- Write and maintain internal documentation and knowledgebase articles
- General duties as appropriate to the role
Where you'll work
UNIT 5
PARKWOOD BUSINESS PARK
75 PARKWOOD ROAD
SHEFFIELD
S3 8AL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NOWSKILLS LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
More training information
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Initiative
Other requirements
· Excellent telephone manner, good interpersonal and communications skills · The ability to work under pressure and to deadlines whilst maintaining exceptional customer service Skills / Experience Required: · Excellent understanding of desktop and laptop hardware · Excellent skills diagnosing and resolving both hardware and software faults · Experience supporting users with Windows 10/11 and Microsoft Office Suite · Experience Active Directory, Azure AD / EntraID, Microsoft 365 or Intune a plus
About this employer
With decades of experience, VeryPC is a UK-based computer manufacturer and IT solutions provider, trusted by schools, colleges, universities, and businesses nationwide. We specialise in designing and delivering high-performance hardware and fully managed IT services tailored to your needs.
https://very-pc.co.uk/ (opens in new tab)
Company benefits
· Join an innovative, family feel fast growing business · Opportunity to make a difference · Monthly social events · Competitive salary package · 25 Days Holiday (26 after 1 year) + Public Holidays and your Birthday off (after probation period
After this apprenticeship
The successful candidate may be offered full-time employment.
Ask a question
The contact for this apprenticeship is:
NOWSKILLS LIMITED
NOWSKILLS LIMITED
The reference code for this apprenticeship is VAC1000341526.
Apply now
Closes in 30 days (Saturday 11 October 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.