Administrator Apprentice
Waythrough
Portsmouth (PO6 4PY)
Closes in 15 days (Friday 26 September 2025 at 11:59pm)
Posted on 11 September 2025
Contents
Summary
Waythrough are specialists in mental health, alcohol, drugs and related areas. They provide high quality, evidence-based services that are designed around the needs of the people they serve. The Waythrough team are looking for a detailed orientated, organised administrator apprentice with a 'can do, will do' attitude.
- Wage
-
Competitive
Competitive wage offered
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am to 4.00pm.
37 hours 30 minutes a week
- Start date
-
Monday 3 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The pupose of the role is to work closely with the Senior Service Manager and Team Managers to implement and maintain administrative and financial systems, in accordance with the policies of Waythrough.
- Revise, update and maintain filing systems
- Answer and respond to all initial enquiries from outside agencies or prospective residents.
- Maintain holiday records and all other internal admin systems.
- Maintain efficient and up to date records of financial transactions which may include petty cash systems.
- Attend and contribute to staff meetings, staff support groups and service meetings.
Where you'll work
Unit 47, Trafalgar House
223 Southampton Road
Portsmouth
PO6 4PY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TOTAL TRAINING PROVISION LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Our approach to learning is blended inlcuding both face-face and virtual delivery. Apprentices will meet with a skills coach once a month.
More training information
At Total Training Provision, we have a clear purpose; To Innovate, Influence and Inspire the future of education.
Requirements
Essential qualifications
GCSE in:
- English (grade 5 or above)
- Maths (grade 5 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
About this employer
Waythrough provide a specialist service helping with mental health difficulties related to drugs and alcohol including clinical, housing, & employment support. 'We’re aiming to break down the barriers that stop people getting the support they need to live a life they value. Over the years we’ve developed an array of support services to do that'
https://www.waythrough.org.uk/who-we-are/about-us/ (opens in new tab)
Company benefits
While doing your apprenticeship you will get 2 hours of protected learning a week- this is designated time to focus on your assignments, along with support from the L&D Team. Waythrough are Disability confident and investors in people.
After this apprenticeship
- After completeing this apprenitceship, the opportunity for a full time administrator role and other possible progression opportunities
Ask a question
The contact for this apprenticeship is:
TOTAL TRAINING PROVISION LIMITED
Annie Mcloughlin
Annie.Mcloughlin@total-tp.com
07841422864
The reference code for this apprenticeship is VAC1000341491.
Apply now
Closes in 15 days (Friday 26 September 2025 at 11:59pm)
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