Support Worker & Business Support Apprenticeship

THE INCLUSIVITY GROUP LTD

18 Davy Road (PL6 8BX)

Closes in 26 days (Monday 6 October 2025 at 11:59pm)

Posted on 10 September 2025

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Summary

Support Worker & Business Support plays a crucial role, helping to support our clients in the local community as well as managing our clients’ experiences, allocating our resources effectively and ensuring we comply with relevant policies and procedures.

• Wage:

  £14,722.50 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

• Training course: Senior healthcare support worker (level 3)
• Hours: Monday - Friday, 09.00 - 17.00 -Expected- may require evening and weekend work on occasions.

  37 hours 30 minutes a week

• Start date:

  Monday 3 November 2025

• Duration:

  1 year 6 months

• Positions available:

  2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This role will be working primarily under Complete Independence top support us as part of our Supported Living Contracts with Private individuals and Local Authorities.

The Inclusivity Group is recruiting a Health Care and Business Support Apprentice to support client relations and booking management across our group, primarily focusing on the provisions offered by Complete Communication & Complete Independence.

This is an exciting opportunity for someone passionate about supporting others, with excellent interpersonal and organisational skills, and who wants to utilise this within our group of companies and make a meaningful difference in people’s lives and every day of their work. As well as, going out and supporting our clients in the community and within their homes, we are looking for a candidate who is passionate about promoting independence, and encouraging independent personal care and hygiene.

We are looking for a full-time employee who is passionate about supporting individuals to be independent, proving tailored support to each client and is committed to supporting them in achieving their goals.

When not directly supporting clients, this role will also assist with the planning and organisation or support across our client group and act as a first point of contact, whilst being supported by our Client Relationship Managers and Registered Managers.

It is important that applicants are passionate about making a different in people’s lives, have an efficient telephone service and friendly manner to ensure customers consistently receive the high quality, caring and personal service we are known for.

• Provide direct support to clients in their own homes and within the community, promoting independence, dignity, and choice.
• Support clients with personal care, hygiene, and daily living tasks while respecting their privacy and preferences.
• Assist clients with meal preparation, nutrition, and hydration needs.
• Encourage and support clients to develop life skills, such as cooking, budgeting, using public transport, and managing household tasks.
• Accompany clients to appointments, social activities, and community events to reduce isolation and promote wellbeing.
• Engage clients in meaningful activities that enhance their confidence, independence, and quality of life.
• Monitor clients’ health, wellbeing, and progress, reporting any concerns promptly to supervisors.
• Support with medication mangemnt (under appropriate supervision and training).
• Uphold safeguarding responsibilities by protecting vulnerable clients and following safeguarding policies and procedures.
• Maintain accurate records and documentation in line with company policies and regulatory standards.
• Communicate effectively with clients, families, and the wider care team, ensuring information is shared appropriately.
• Provide emotional support and reassurance to clients and their families.
• Promote equality, diversity, and inclusion in all aspects of care.
• Contribute to risk assessments and ensure health and safety procedures are followed in clients’ homes and community settings.
• Support community engagement activities, including attending events and representing the organisation in a professional manner.
• Carry out general administrative duties, such as answering telephone calls, responding to emails, and passing on accurate messages.
• Take part in training, supervision, and team meetings to enhance skills and knowledge.
• Undertake other reasonable duties as requested by Team Leaders, Directors, or the CEO in line with the role.

Where you'll work

Unit D4
Phase 4
Plymouth Science Park
18 Davy Road
PL6 8BX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PLYMOUTH CITY COUNCIL

Training course

Senior healthcare support worker (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Core: Work in line with legislation, policies, standards, local ways of working and codes of conduct that apply to own role.
• Core: Work within the scope of practice, the limits of own knowledge and skills, escalating and reporting to others when needed.
• Core: Work as part of a multi-disciplinary team to provide safe and non-discriminatory person-centred care and support with individuals’ established consent.
• Core: Implement a duty of care, recognising and responding to safeguarding and protection concerns and acting in the best interest of individuals to ensure they do not come to harm.
• Core: Support individuals to make informed and positive lifestyle choices.
• Core: Actively seek out and act on opportunities to support individuals to maximise their health, well-being and positive lifestyle choices.
• Core: Recognise and respond to changes in an individual’s health and wellbeing.
• Core: Recognise and respond to the signs and symptoms that an individual is in pain, distress or discomfort to maximise comfort and well-being.
• Core: Promote and monitor access to fluids and nutrition in line with an individual’s care plan.
• Core: Communicate with individuals, their families, carers and others in the workplace using techniques designed to facilitate understanding.
• Core: Recognise and respond to limitations in an individual’s mental capacity.
• Core: Maintain a safe and healthy working environment, using infection prevention and control techniques including hand washing, sanitisation, disinfection and personal protective equipment (PPE).
• Core: Maintain the safe supply, storage, use and disposal of supplies and equipment.
• Core: Move and handle equipment or other items safely and assist individuals.
• Core: Take appropriate action in response to concerns, risks, incidents or errors and near misses arising in the workplace.
• Core: Perform basic life support techniques.
• Core: Recognise and respond to potential conflict, challenging behaviour or an escalating situation.
• Core: Undertake own training and development activities and contribute to the training and development of others.
• Core: Participate in appraisal to support professional development.
• Core: Reflect on and develop your own practice.
• Core: Record and store information related to individuals securely, including the safe use of technology.
• Core: Report and share information related to individuals securely and in line with local and national policies, maintaining confidentiality, duty of confidence and disclosure.
• Core: Participate in and support others with quality improvement activities in the workplace.
• Core: Use investigatory techniques to source evidence to validate and improve the delivery of care and support within own scope of practice.
• Core: Critically appraise sources of information and apply to practice.
• Core: Provide leadership and act as a role model for others within the scope of own role.
• Core: Contribute to mentoring and supervision of others in the workplace within the scope of own role.
• Core: Undertake physiological measurements, selecting and using the correct tools or equipment.
• Options 1 and 5: Adult nursing support and children and young people support: Support individuals with activities of daily living to develop and maintain their independence in line with their desired. outcomes and plan of care.
• Options 1, 2 and 5: Adult nursing support, maternity support and children and young people support: Assist with tissue viability risk assessments and manage pressure areas.
• Options 1 and 5: Adult nursing support and children and young people support: Assist with wound care in line with the care plan.
• Options 1, 2 and 5: Adult nursing support, maternity support and children and young people support: Obtain and test specimens in line with the care plan.
• Options 1, 2 and 5: Adult nursing support, maternity support and children and young people support: Provide care and support for individuals and their family during the end-of-life phase.
• Options 1, 2, 5 and 6: Adult nursing support, maternity support, children and young people support and allied health professional therapy support: Contribute to signposting to relevant agencies and, discharge or transfer of individuals between services, in line with their care plan.
• Options 1, 2, 4 and 5: Adult nursing support, maternity support, mental health support and children and young people support: Recognise and respond to deteriorations in physical health, mental health and wellbeing.
• Option 1: Adult nursing support: Support adults to take responsibility for their own health and wellbeing and for managing their own condition.
• Option 2: Maternity support: Assist the midwife with teaching, feeding and hygiene needs of babies-parenting skills and antenatal and postnatal exercise.
• Option 2: Maternity support: Assist health care professionals with antenatal and newborn screening and provide information to parents about immunisation activities.
• Option 2: Maternity support: Provide support to the maternity team by maintaining the supply of resources, instruments and equipment.
• Option 2: Maternity support: Support personal care such as providing care for women with urethral catheters.
• Option 2: Maternity support: Identify the baby and provide wristband or label in line with local security procedures.
• Option 2: Maternity support: Care for the physical needs of babies by undertaking routine healthy baby observations and reporting any abnormalities.
• Option 2: Maternity support: Support parents and carers to meet the developmental, nutritional and hygiene needs of babies.
• Option 2: Maternity support: Work in partnership with families and other support services to support individuals in difficult circumstances, bereavement and loss.
• Option 2: Maternity support: Provide support to the midwife and others in the multi-disciplinary team in an emergency situation during pregnancy, labour, birth or the postnatal period.
• Option 3: Theatre support: Complete pre- and post-operative checklists.
• Option 3: Theatre support: Support the surgical team to maintain the sterile field.
• Option 3: Theatre support: Participate in team briefing, patient sign in, timeout, sign out and debriefing.
• Option 3: Theatre support: Support and monitor the pre-medicated, sedated and unconscious individual.
• Option 3: Theatre support: Measure and record an individual’s body fluid balance.
• Option 3: Theatre support: Move, position and transport individuals and specialist equipment before, during and after surgery.
• Option 3: Theatre support: Prepare the clinical environment and provide surgical instrumentation and supplementary items for the surgical team.
• Option 3: Theatre support: Carry out counts for swabs, sharps, instruments and disposable items and take action if something is missing.
• Option 3: Theatre support: Assist in receiving, handling and dispatching clinical specimens or blood products.
• Option 4: Mental health support: Use strategies and tools to promote mental wellbeing and to support individuals with mental ill health.
• Option 4: Mental health support: Observe, record and report changes and barriers, using proactive approaches to manage behaviour which challenges.
• Option 4: Mental health support: Take an active approach in supporting individuals to manage their condition.
• Option 4: Mental health support: Build, monitor and sustain therapeutic relationships with individuals, carers and their families.
• Option 4: Mental health support: Promote a recovery-based approach that enables the individual to manage their condition.
• Option 4: Mental health support: Enable and empower individuals to actively participate in society and recognise the impact of mental health on them and others.
• Option 4: Mental health support: Identify situations of risk to yourself or others and take action including seeking support.
• Option 4: Mental health support: Involve the individual, carers and family members in risk management processes.
• Option 4: Mental health support: Review and promote your own mental health and wellbeing.
• Option 5: Children and young people support: Support the development of children and young people through therapeutic play and learning.
• Option 5: Children and young people support: Support children and young people through transitions by enabling shared or independent decision making.
• Option 5: Children and young people support: Support parents, families and carers to meet the needs of children and young people.
• Option 5: Children and young people support: Support children and young people before, during or after diagnostic, clinical or therapeutic procedures.
• Option 6: Allied health professional therapy support: Provide therapeutic support in line with care plans to encourage independence, self-management and skills for everyday life.
• Option 6: Allied health professional therapy support: Assist with undertaking clinical risk assessments and management plans.
• Option 6: Allied health professional therapy support: Recognise the impact of mental or physical capacity, health condition, learning disability or overall wellbeing on the therapeutic or clinical task or intervention and when to adapt.
• Option 6: Allied health professional therapy support: Enable individuals to meet optimum potential.
• Option 6: Allied health professional therapy support: Facilitate group sessions to support health and well-being of individuals or communities.
• Option 6: Allied health professional therapy support: Support people to engage in the community and access activities or resources in line with their treatment goals.
• Option 6: Allied health professional therapy support: Identify, order or fit therapeutic equipment and resources in line with the individual’s care plan.
• Option 6: Allied health professional therapy support: Use equipment and resources therapeutically in a safe way in line with local policy and procedure.
• Option 6: Allied health professional therapy support: Demonstrate and teach the safe and appropriate use of therapeutic equipment and resources.
• Option 6: Allied health professional therapy support: Complete safety checks for therapeutic equipment and resources, following protocols to report issues or make adaptations if appropriate.
• Option 7: Diagnostic imaging support: Assist and support the multi-disciplinary team in the safe and effective operation and maintenance of the imaging environment.
• Option 7: Diagnostic imaging support: Support the multi-disciplinary team in the safe flow of individuals through the imaging environment, recognising and complying with current legislation and best practice.
• Option 7: Diagnostic imaging support: Prepare individuals for imaging procedures, including those that maybe pre-medicated, sedated or unconscious.
• Option 7: Diagnostic imaging support: Support and position individuals during imaging procedures, including those that maybe pre-medicated, sedated or unconscious.
• Option 7: Diagnostic imaging support: Support practitioners with the preparation and administration of medicines and contrast agents within the scope of own role.
• Option 7: Diagnostic Imaging Support: Administer medicines supplied by a registered practitioner within the scope of own role.
• Option 7: Diagnostic imaging support: Insert, flush and remove cannulas in line with local protocols and within the scope of own role.
• Option 7: Diagnostic imaging support: Provide after care for individuals following imaging procedures.
• Option 7: Diagnostic imaging support: Assist practitioners in setting up and maintaining aseptic or clean area in the imaging environment.
• Option 7: Diagnostic imaging support: Support the multi-disciplinary team in the safe delivery of an imaging service.
• Option 7: Diagnostic imaging support: Review and promote the health and wellbeing of self and others, including mental health.
• Option 7: Diagnostic imaging support: Participate in team briefing, patient sign in, timeout, sign out and debriefing.
• Option 7: Diagnostic imaging support: Assist with undertaking clinical risk assessments and management plans.
• Option 7: Diagnostic imaging support: Recognise the impact of mental or physical capacity, health condition, learning disability or overall wellbeing on the therapeutic or clinical task or intervention and when to adapt.
• Core: Work in line with legislation, policies, standards, local ways of working and codes of conduct that apply to own role.
• Core: Work within the scope of practice, the limits of own knowledge and skills, escalating and reporting to others when needed.
• Core: Work as part of a multi-disciplinary team to provide safe and non-discriminatory person-centred care and support with individuals’ established consent.
• Core: Implement a duty of care, recognising and responding to safeguarding and protection concerns and acting in the best interest of individuals to ensure they do not come to harm.
• Core: Support individuals to make informed and positive lifestyle choices.
• Core: Actively seek out and act on opportunities to support individuals to maximise their health, well-being and positive lifestyle choices.
• Core: Recognise and respond to changes in an individual’s health and wellbeing.
• Core: Recognise and respond to the signs and symptoms that an individual is in pain, distress or discomfort to maximise comfort and well-being.
• Core: Promote and monitor access to fluids and nutrition in line with an individual’s care plan.
• Core: Communicate with individuals, their families, carers and others in the workplace using techniques designed to facilitate understanding.
• Core: Recognise and respond to limitations in an individual’s mental capacity.
• Core: Maintain a safe and healthy working environment, using infection prevention and control techniques including hand washing, sanitisation, disinfection and personal protective equipment (PPE).
• Core: Maintain the safe supply, storage, use and disposal of supplies and equipment.
• Core: Move and handle equipment or other items safely and assist individuals.
• Core: Take appropriate action in response to concerns, risks, incidents or errors and near misses arising in the workplace.
• Core: Perform basic life support techniques.
• Core: Recognise and respond to potential conflict, challenging behaviour or an escalating situation.
• Core: Undertake own training and development activities and contribute to the training and development of others.
• Core: Participate in appraisal to support professional development.
• Core: Reflect on and develop your own practice.
• Core: Record and store information related to individuals securely, including the safe use of technology.
• Core: Report and share information related to individuals securely and in line with local and national policies, maintaining confidentiality, duty of confidence and disclosure.
• Core: Participate in and support others with quality improvement activities in the workplace.
• Core: Use investigatory techniques to source evidence to validate and improve the delivery of care and support within own scope of practice.
• Core: Critically appraise sources of information and apply to practice.
• Core: Provide leadership and act as a role model for others within the scope of own role.
• Core: Contribute to mentoring and supervision of others in the workplace within the scope of own role.
• Core: Undertake physiological measurements, selecting and using the correct tools or equipment.

Training schedule

Training location: The apprentice will complete a combination of on-the-job training at their place of work and off-the-job training delivered by On Course South West.

Off-the-job training will take place at:

On Course South West.

Training frequency:

• Off-the-job training will take place one day per week (typically during normal working hours).
• This meets the requirement that at least 20% of the apprentice’s contracted hours are dedicated to off-the-job learning.
• Regular progress reviews will be carried out every 8–12 weeks in partnership with the employer, training provider, and apprentice.

More training information

On Course South West is Plymouth’s adult education and skills training provider, with a strong track record of supporting learners across health and social care. We work closely with local employers to deliver flexible, high-quality apprenticeship programmes that meet the needs of both staff and services.

Training will be delivered through a blended learning approach, including:

• Face-to-face sessions at our training centre in Plymouth.
• Online learning and digital resources.
• Workplace visits and observations by assessors.
• The course is structured around modules aligned to the apprenticeship standard, with regular reviews and support to monitor progress and keep learning on track. Apprentices will also receive guidance in preparing for their End Point Assessment (EPA).

We aim to be responsive and flexible, ensuring training fits around work patterns and supports the real-life challenges of working in healthcare.

Requirements

Essential qualifications

GCSE in:

• English (grade 4-9 (A*-C))
• Math (grade 4-9 (A*-C))

Desirable qualifications

Other in:

Health and Social Care (grade Pass)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Other requirements

Skills and Knowledge • Good verbal and written communication skills, with the ability to engage effectively with clients, families, and colleagues. • Active listening skills and the ability to respond with empathy, respect, and professionalism. • Strong organisational skills with the ability to prioritise tasks and manage time effectively. • Attention to detail and accuracy when recording information, completing documentation, and following care plans. • Basic IT skills, including proficiency in Microsoft Office and accurate data entry- experience with Apple products preferable. • Understanding of confidentiality, data protection, and professional boundaries when working with clients. • Knowledge (or willingness to develop knowledge) of the care and support sector, including safeguarding, dignity in care, and promoting independence. • Ability to remain calm and perform effectively under pressure, particularly in challenging or sensitive situations. • Appropriate numeracy skills for handling budgets, shopping, or medication support (where trained). • Excellent customer care skills, with a focus on delivering person-centred support. • Positive attitude with a genuine commitment to supporting people to live independently. • Reliable, dependable, and able to work flexibly to meet clients’ needs. • Awareness of health and safety practices and risk management within community and home-based care. • Willingness to undertake ongoing training, both online and face-to-face, to develop knowledge and skills. • Ability to work well as part of a caring and supportive team, as well as independently when required. • Understanding of equality, diversity, and inclusion, and the ability to apply this in all aspects of care and support. • Commitment to safeguarding and promoting the welfare of vulnerable adults. Personal Qualities • Compassionate, caring, and empathetic towards others. • Patient and calm, especially in challenging or stressful situations. • Respectful of clients’ dignity, independence, and individual choices. • Honest, trustworthy, and able to maintain confidentiality. • Reliable, punctual, and dependable with a strong sense of responsibility. • Flexible and adaptable to changing needs and circumstances. • Positive attitude with enthusiasm for learning and personal development. • Motivated and proactive, with a willingness to go the extra mile for clients. • Open-minded and non-judgemental, embracing diversity and inclusion. • Friendly, approachable, and able to build trusting relationships. • Professional in appearance, behaviour, and communication. • Resilient, with the ability to cope with emotional and physical demands of the role. • Team-oriented, but also confident working independently. • Self-aware, reflective, and willing to accept feedback for growth.

About this employer

The Inclusivity Group is committed to providing inclusive, person-centred services that empower deaf, disabled, and elderly individuals to live fulfilling, independent lives. We place quality, innovation, and care at the heart of everything we do, creating a supportive environment for both our clients and our team. Our group is made up of three distinct but complementary organisations: Complete Communication, Complete Independence, and Complete Training. Together, these businesses enable us to deliver a seamless, wrap-around service that supports people across communication, independent living, and lifelong learning. Our journey began in 2019 with the founding of Complete Communication by two directors determined to raise standards of support. Despite launching during a global pandemic, the company quickly grew and expanded nationwide. In 2023, we proudly joined forces with Complete Independence and Complete Training to form The Inclusivity Group, strengthening our ability to offer holistic and accessible services. Our vision is to empower people to engage, interact, and feel valued within society. Our mission is to ensure that everyone has the opportunity to be an equal and active member of their community.

https://theinclusivitygroup.co.uk/ (opens in new tab)

After this apprenticeship

We are looking for individuals who are looking to develop themselves within The Inclusivity Group, with potential future roles of Senior Support Worker, Team Leader and potential to progress to become a Registered Manager.

 

As our group contains a variety of companies, there is scope to move into alternate roles within an alternate company within the group.

Ask a question

The contact for this apprenticeship is:

PLYMOUTH CITY COUNCIL

Tim Scott-Lloyd

tim.scott-lloyd@plymouth.gov.uk

The reference code for this apprenticeship is VAC1000341486.

Apply now

Closes in 26 days (Monday 6 October 2025 at 11:59pm)

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