Sales/Customer Service Advisor Apprentice
CARVER (WOLVERHAMPTON) LIMITED
Littles Lane Wolverhampton (WV1 1JY)
Closes in 21 days (Wednesday 1 October 2025 at 11:59pm)
Posted on 10 September 2025
Contents
Summary
Carvers Building Supplies are seeking an enthusiastic apprentice to join their dedicated sales team. In this role, the apprentice will assist customers, drive sales, and help maintain the company’s strong reputation for quality products and outstanding service, while building valuable skills in a customer-focused environment.
- Wage
-
£16,672 a year
Check minimum wage rates (opens in new tab)
Potential to increase earnings through a sales bonus scheme once qualified and the salary will be reviewed after 12 months
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday, 7.30am - 4.00pm
37 hours 30 minutes a week
- Start date
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Monday 6 October 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Weekly Duties:
- Provide customer service support to Carvers’ customer base
- Maintain and develop strong customer relationships
- Work within the Wolverhampton sales office, supporting daily operations
- Handle customer enquiries with accuracy and attention to detail
- Develop communication skills through regular customer interaction
- Learn and apply product knowledge to support sales
- Spend the first 3 months rotating across departments: Gain experience in the yard
- Support on the shop floor, Shadow site sales visits
- Transition into the sales office after the induction period with enhanced product knowledge
Where you'll work
Littles Lane Wolverhampton
WV1 1JY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
- This is a Customer Service Level 3 Apprenticeship which is delivered over an 15-month period
- You will be required to attend an initial induction period and training workshops at the training site, In-Comm Training Services in Aldridge, WS9 8UG or Telford TF3 3AJ, followed by monthly assessor visits to you in your company
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Team working
- Initiative
- Patience
- Self-motivated
- Enthusiastic
Other requirements
The sales apprentice will spend the first 3 months travelling around the site learning the trade, company, and products – so needs to be willing to wear work boots and uniform for 3 months before going into the office.
About this employer
For over 125 years, Carvers has proudly served the Midlands as a trusted builders merchant. From our Wolverhampton headquarters, we support trade professionals, housebuilders, and DIY customers with quality materials, expert knowledge, and industry-leading service. As a fifth-generation family business, we’re proud of our heritage — and even prouder of the relationships we’ve built along the way. Carvers supply everything from Bricks, Blocks and Cement, as well as all your Plumbing, Ironmongery and Timber requirements. We also have a dedicated Decorating centre, Electrical counter, Cooker Centre division and hard Landscaping display, With trade customers in mind, Carvers also have a Drive Thru warehouse, ensuring customers are in and out as swiftly as possible, Fibo Collect – on site ready mixed Concrete, Mortar and Screed facility and Hire Centre and Tool Sales division. Carvers are open to both the trade and general public and their knowledgeable staff are on hand to assist with any project you might have.
Company benefits
Internal staff training programs. Holidays and bank holidays. Close to Wolverhampton bus station. On-site free parking.
After this apprenticeship
- Progression in sales and further qualifications
Ask a question
The contact for this apprenticeship is:
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
The reference code for this apprenticeship is VAC1000341472.
Apply now
Closes in 21 days (Wednesday 1 October 2025 at 11:59pm)
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