Business Administration Apprentice - T&S Heating
T & S HEATING LTD
NOTTINGHAM (NG5 7JP)
Closes in 30 days (Friday 10 October 2025 at 11:59pm)
Posted on 10 September 2025
Contents
Summary
T & S Heating Ltd are looking for a Business Admin Apprentice to join their award-winning team. This is your chance to gain hands-on office experience with a leading East Midlands Heating company. You’ll play a key role in supporting the day-to-day operations while building valuable skills for a future career in administration.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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8:30 – 17:00, Monday – Friday, 30 min lunch.
40 hours a week
- Start date
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Saturday 11 October 2025
- Duration
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1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Business Admin Apprentice, you’ll play an important role in supporting the smooth running of the office and gaining hands-on administrative experience. Working with T & S Heating Ltd, you’ll be part of a team that delivers essential support to customers and engineers every day. This role is a great opportunity to build practical office skills while contributing to keeping heat in people's homes.
Key Responsibilities:
- Maintain and update customer databases with accurate information.
- Input sales data into CRM systems and generate reports.
- Manage documentation and filing systems, ensuring organisation and accessibility.
- Answer day-to-day calls promptly, addressing customer concerns and resolving issues courteously.
- Respond to customer enquiries about orders, product information, and delivery status.
- Provide excellent customer service throughout the order cycle and support general office duties.
In addition to these core responsibilities, your apprenticeship will equip you with essential business administration skills, such as teamwork, communication, problem-solving, and professional conduct – providing a well-rounded foundation for a future office career.
Where you'll work
BYIDON HOUSE
92 ROLLESTON DRIVE
ARNOLD
NOTTINGHAM
NG5 7JP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NOTTINGHAM COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The successful apprentice will attend college, once a month on a Monday, at our City Hub Campus.
- You will be assigned an assessor who will set tasks and mark them throughout the course
- You will attend one-to-one meetings with the assessor/employer periodically to track progress and identify areas for improvement
- End point assessments include project presentation, remote portfolio interview and knowledge test
This apprenticeship is work based learning therefore most of the time you will be working at the employer’s address
Business Administration Level 3 (https://www.instituteforapprenticeships.org/apprenticeship-standards/st0070-v1-0)
Functional Skills if required
Please note that the apprenticeship standards require the apprentice to sit an End Point Assessment. Please refer to above link for more information
Requirements
Essential qualifications
GCSE in:
- English (grade 9-4)
- Maths (grade 9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Logical
- Team working
- Creative
- Initiative
About this employer
T & S Heating Ltd is a trusted, family-founded company based in Arnold, Nottingham. Since 1974, they have grown from a small heating business into one of the East Midlands’ leading plumbing and heating providers. Today, they serve over 150,000 properties, offering 24/7 maintenance services, boiler installations, and renewable energy solutions. The company prides itself on delivering high-quality, reliable service while maintaining strong ties to the local community. T & S Heating is committed to investing in staff training, apprenticeships, and community initiatives, making it a respected, caring, and forward-thinking employer that values its employees and the communities it serves.
After this apprenticeship
There may be an opportunity for a full-time position upon successful completion of the apprenticeship, subject to availability.
Ask a question
The contact for this apprenticeship is:
NOTTINGHAM COLLEGE
The reference code for this apprenticeship is VAC1000341471.
Apply now
Closes in 30 days (Friday 10 October 2025 at 11:59pm)
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