Resource and Customer Service Assistant Apprentice

Connect2Halton

Halton (L24 4AE)

Closes on Sunday 26 October 2025

Posted on 10 September 2025

Print

Contents

Summary

Join Connect2Halton as a Resourcing & Customer Service Assistant Apprentice and help ensure our managed service delivers outstanding talent solutions to local authorities and public sector partners , connecting skilled individuals to vital roles that keep services running and communities thriving.

Wage

£14,526.20 to £23,492.04, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.00pm.

37 hours a week

Start date

Monday 10 November 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Resourcing & Customer Service Assistant, you’ll be at the heart of our talent pipeline. You’ll help grow and maintain a high-quality candidate pool, support our Talent Partners, and ensure hiring managers have access to the people they need, when they need them. Every placement you help make directly impacts local services, from social care to public health, making a real difference in the community.

Where you'll work

Connect 2 Halton
Halton
L24 4AE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

RIVERSIDE COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Presentation skills
  • Administrative skills
  • Team working

Other requirements

GCSE English and Maths (or equivalent) Experience in administration, ideally within recruitment or a similar environment Strong IT skills, particularly Microsoft Word and Excel Confident using social media for sourcing and engagement Excellent written and verbal communication skills Strong organisational skills with the ability to prioritise multiple tasks Attention to detail, especially in compliance and record-keeping A proactive approach to problem-solving and delivering results A commitment to equality, diversity, and excellent customer service

About this employer

Connect2Halton is part of Halton & Kent Commercial Services Ltd, a specialist managed service provider within Commercial Services Group (CSG) — the UK’s largest local authority-owned trading company. We work in partnership with Halton Borough Council to deliver high-quality recruitment solutions, ensuring the right people are in the right roles to support essential public services. As a wholly owned subsidiary of local government, our profits go directly back into frontline services.

Company benefits

25 days annual leave, plus bank holidays Pension scheme with generous employer contribution Health cash plan and access to a wellbeing programme Retail and gym discounts Volunteer days to give back to the community

After this apprenticeship

Full time role in Customer Service/Admin/Recruitment.

Ask a question

The contact for this apprenticeship is:

Connect2Halton

Ellie Dewey

ellie.dewey@csltd.org.uk

The reference code for this apprenticeship is VAC1000341444.

Apply now

Closes on Sunday 26 October 2025

Sign in with your GOV.UK One Login to apply.