L2 Insurance Customer Service Apprentice

XYZ INSURANCE SERVICES LTD

Essex (SS8 0QY)

Closes in 30 days (Friday 10 October 2025 at 11:59pm)

Posted on 10 September 2025

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Summary

You will be handling incoming customer sales inquiries, building client relationships, identifying sales prospects, and broadening your insurance knowledge. You'll also provide great customer service and administrative assistance.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9am to 5pm

40 hours a week

Start date

Monday 13 October 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Consistently offer a thorough and competent service while following company, industry and regulatory guidelines and procedures
  • Liaising with new/existing clients over the telephone, by email and by post
  • Updating the database and maintaining records
  • Running through new quotations
  • Chasing of all new business cases every week
  • Pursuing all current business inquiries on a weekly basis
  • Maintaining filing systems
  • Dealing with daily post
  • Renewing insurance policies
  • Admin related work
  • Making/receiving numerous telephone calls
  • Processing/attending to diaries
  • Problem solving and critical thinking

Where you'll work

Unit 2 Kings Road
Charfleets Industrial Estate
Canvey Island
Essex
SS8 0QY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THELIGHTBULB LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Mathematics (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Initiative
  • Patience

About this employer

With over 20 years’ experience in the insurance industry, XYZ Insurance specialise in providing insurance for those needing a policy tailored to their needs. Our focus is providing exceptional service and cover to those who carry passengers, parcels or drive vehicles for their own personal business.

After this apprenticeship

There may be progression routes available upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

THELIGHTBULB LTD

Elle Abela

Elle.Abela@getsetuk.co.uk

07483396544

The reference code for this apprenticeship is VAC1000341442.

Apply now

Closes in 30 days (Friday 10 October 2025 at 11:59pm)

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