Engagement Support Administrator Apprentice

ASSISTIVE SOLUTIONS LTD

London (E8 1NG)

Closes in 14 days (Wednesday 24 September 2025)

Posted on 10 September 2025

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Summary

We are offering a full-time Apprenticeship as an Engagement Support Administrator, with structured training and ongoing support to help you build valuable skills in customer engagement, administration and communication. This apprenticeship will also cover the key aspects required for a Business Administrator Level 3 qualification.

• Wage:

  £18,000 a year

  Check minimum wage rates (opens in new tab)

  Annual Salary: Starting £18,000 per annum, which will increase to £20,000 after six months, subject to satisfactory commitment to apprenticeship programme.

• Training course: Business administrator (level 3)
• Hours: Hours: Monday to Friday, 8:45am - 5:15pm Overtime: Occasionally available (optional) Annual Leave: 22 days plus bank holidays

  37 hours 30 minutes a week

• Start date:

  Saturday 1 November 2025

• Duration:

  1 year 6 months

• Positions available:

  2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Respond to customer phone calls and emails with empathy and professionalism. making sure queries are dealt with clearly and efficiently
• Support students with disabilities through each step of their order process, including payments, ensuring everything is completed accurately and smoothly
• Record all customer interactions in the CRM systems so other team members can seamlessly continue the customer journey
• Arrange and confirm equipment deliveries with students, making sure details are clear and any changes are communicated to both customers and internal teams

Where you'll work

160 Dalston Lene
London
E8 1NG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GINGER NUT MEDIA LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training will be provided by Ginger Nut Training. Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support where required. Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point Assessment. Our tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise.

To support learning, we utilise online resources mapped to the apprenticeship and all learners are given access to LinkedIn Learning, and other bespoke channels designed to support their apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Physical fitness

About this employer

We are a social enterprise focused on helping people work and study mor effectively. As a disability-confident employer, we take pride in our diverse team. We often have to work within the confines of government-funded support, but we always pledge to do our best to assist. We have decades of experience helping people accelerate their work efficiency and improve study grades. Embracing the bespoke nature of 1-1 support, we are able to tailor support to each individual, something we value greatly. Feel free to discuss your needs with out team and they will do their best to assist you, within the prescribed service level agreements and frameworks. We need to be highly cost-effective and efficient, as we are often funded by taxpayers' money, and we appreciate you working with us along the way.

https://assistiveitsolutions.com/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Upon the successful completion of your apprenticeship, there may be an opportunity for permenant employment within the company, subject to performance, business needs and the availibility of a suitable role.

Ask a question

The contact for this apprenticeship is:

GINGER NUT MEDIA LIMITED

The reference code for this apprenticeship is VAC1000341343.

Apply now

Closes in 14 days (Wednesday 24 September 2025)

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