Apprenticeship Administrator
GOOD SKILLS TRAINING LTD
Ipswich (IP7 5DL)
Closes in 21 days (Wednesday 1 October 2025)
Posted on 10 September 2025
Contents
Summary
We are looking for a motivated and organised apprentice to join our team. This is a fantastic opportunity for a college leaver to gain experience and formal qualifications while contributing to two dynamic and respected organisations: Good Skills Training (compliance training specialists) and our sister company Defib UK (defibrillator provision and support). The Apprentice Administrator will report to our Office and Admin Manager.
- Wage
-
£18,200 a year
Check minimum wage rates (opens in new tab)
Company pension scheme and profit share scheme after qualifying period,
- Training course
- Business administrator (level 3)
- Hours
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Monday - Friday, 9.00am - 5.00pm
35 hours a week
- Start date
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Monday 17 November 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You’ll be involved in a variety of essential administrative duties that support the smooth running of our operations.
Key Responsibilities:
Training Support (Good Skills Training):
- Booking courses and maintaining training schedules
- Preparing pre-course and post-course materials
- Liaising with trainers and customers to confirm bookings, logistics, and materials
- Following up with customers after courses to ensure satisfaction and feedback collection
Customer and Sales Support:
- Handling enquiries via phone and email
- Logging and updating enquiries, bookings, and interactions in our CRM system
- Working with the sales and accounts teams to ensure smooth operations and order processing
- Supporting communication with existing and potential customers
Franchise and Internal Operations:
- Assisting our franchise partners with administrative support and consistent documentation
- Supporting internal project work as required, including organising team meetings and updating documentation
Support for Sister Company – Defib UK:
- Preparing and packaging defibrillator kits and accessories for dispatch
- Liaising with suppliers, couriers, and customers as needed
- Updating inventory logs and stock control systems
Other Duties:
Any other reasonable duties required for the smooth running of the business
Where you'll work
7 Market Place
Ipswich
IP7 5DL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WEST SUFFOLK COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Level 3 Business Administrator Apprenticeship Standard
Requirements
Desirable qualifications
GCSE or equivalent in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Attention to detail
- Organisation skills
- Administrative skills
- Team working
- Problem solving skills
Other requirements
The role is based in Hadleigh and is generally office based. The role involves a lot of computer work and admin duties.
About this employer
Good Skills Training is a family-run compliance training company based in the UK. We deliver health and safety, first aid, fire safety and leadership courses nationwide. With over 20 years’ experience, we support businesses of all sizes across the UK in creating safer, more skilled workplaces.
After this apprenticeship
- There may be opportunities within the business after the apprenticeship has completed
Ask a question
The contact for this apprenticeship is:
WEST SUFFOLK COLLEGE
The reference code for this apprenticeship is VAC1000341342.
Apply now
Closes in 21 days (Wednesday 1 October 2025)
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