Reception/Administration coordinator apprentice - Mour Hotel
Mour Hotel
NOTTINGHAM (NG15 0EA)
Closes in 21 days (Tuesday 30 September 2025 at 11:59pm)
Posted on 9 September 2025
Contents
Summary
Mour Hotel are looking to recruit a reception/administration coordinator apprentice. The hospitality industry a unique environment to learn multiple skills and lots of opportunities to progress and develop. No day is ever the same, providing invaluable customer service to our varied guests.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
8 hour shifts with ½ unpaid lunch break. 37.5 hours per week.
Shifts to be confirmed.
37 hours 30 minutes a week
- Start date
-
Wednesday 1 October 2025
- Duration
-
1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Reception Duties :
PRODUCT AND SERVICE QUALITY
- To ensure that strict security is maintained in respect of all money, keys, guest property, lost property and hotel equipment as per Mour standards
- To ensure that all reservations, registrations and checking in/out duties are carried out to Mour standards (SOP & training)
- To handle reservation duties in line with the correct Standard Operating Procedure
- To assist the Night Team as and when required
- To assist Team leader during the shift as required ensuring smooth running of the Front Desk
- Follow up with guests that the service provided was to their satisfaction
- To address complaints properly and deal with situations as and when they arrive in a sympathetic and professional manner (any problems call Manager on Duty)
SWITCHBOARD
- To answer incoming and internal phone calls in a consistent format according to the Mour Standards (Good morning, afternoon, evening Mour / Reception)
- To answer all phone calls within 3 rings to provide efficient and high quality telephone service
- To maintain polite, friendly and courteous telephone manners at all times
MISCELLANEOUS
- To carry out duties as laid down in the Front Office SOP manual
- To have a comprehensive knowledge of the Front Office computer system (Opera)
- To up sell hotel facilities to guests, and advise of services in the local area
- To carry out general clerical or administrative duties as required by management and reasonable duties for the efficient operation of the hotel
- To ensure cleanliness and tidiness of the front desk at all times
- To be aware of house status and room availability at all times
- To monitor faxes, post and manually written messages to the correct standards
Adminstrations Duties :
- Assistance in the coordination of weddings and Christmas events
- Responding to enquiries, correspondence, collecting and collating pre orders and preparing function sheets for issue to all department
Where you'll work
LAKE VIEW DRIVE
ANNESLEY
NOTTINGHAM
NG15 0EA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NOTTINGHAM COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Monthly College attendance
One day per month Nottingham City Hub
Requirements
Essential qualifications
GCSE in:
- English (grade 9-4)
- Maths (grade 9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Creative
- Initiative
About this employer
Mour hotel is a 4-star boutique hotel situated centrally on the Sherwood Business Park amongst an array of upmarket businesses and at a stone throw away from junction 27 of the M1. Designed by Amanda Rosa, the imposing building has an American loft feeling offering a quirky, yet luxurious place to meet, dine and sleep. Awarded most stylish hotel in 2006, guests can expect all their needs to be truly catered for in one of our 92 spacious ensuite bedrooms. Every modern amenity has been thought of for the discerning traveller. The hotel also offers three individually styled conference suites for business meetings or events. With elegant backdrops, wireless internet and boasting natural daylight, these unique suites are the envy of many and are sure to add a touch of individualism to any event. Refreshments are freshly made on the premises and our friendly and helpful staff will happily go above and beyond in order to ensure your stay with us is most memorable.
After this apprenticeship
Full time work after successfully completing the apprenticeship, increase in hourly rate, opportunities in other departments to learn varied skills.
Ask a question
The contact for this apprenticeship is:
NOTTINGHAM COLLEGE
The reference code for this apprenticeship is VAC1000341300.
Apply now
Closes in 21 days (Tuesday 30 September 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.