Reception / Admin Apprentice
NORTHGATE SURGERY
W YORKSHIRE (WF8 1NF)
Closes in 20 days (Tuesday 30 September 2025 at 11:59pm)
Posted on 10 September 2025
Contents
Summary
A great opportunity to work and train within this fast-moving GP surgery. The post holder will be required to assist in the provision of an efficient administration and reception service. Full apprenticeship and role training will be provided for this exciting new position in this fast-moving practice.
- Wage
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£14,718.60 a year
Check minimum wage rates (opens in new tab)
An increase in wage will be set as an incentive.
- Training course
- Business administrator (level 3)
- Hours
-
Days and shifts to be confirmed.
37 hours a week
- Start date
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Monday 20 October 2025
- Duration
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1 year
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The post holder will be required to assist in the provision of an efficient administration service. Full apprenticeship and role training will be provided for this exciting new position in this fast-moving practice.
Duties of the post:
Administration:
- Opening and scanning of post
- Coding of post and distribution to GPs
- Answering patient telephone queries
- Assisting with the recall of patients on the chronic disease register
- Completing insurance/blue badge/DVLA paperwork from solicitors/council
- Covering for other Administrators/Secretaries when absent
- Attending patient group meetings and taking minutes
Results desk:
Taking calls from patients regarding test results, conveying information clearly and in a sympathetic manner
Prescriptions:
Handling repeat prescription requests when the prescription clerk is absent, ensuring they are processed in a timely manner, tasking GPs with queries and liaising with pharmacies
Reception / appointments desk:
- Working on reception and handling all patient enquiries as the first line of contact
- Logging patient arrivals, booking appointments and utilising the full range of services provided with the electronic appointments system (training will be provided)
- Dealing with patients face to face in a professional manner
- Scanning of patients records
- Handling the booking of patient reviews for various disease categories
Additional duties:
The post holder will be expected to undertake any other reasonable additional duties to support either the reception or administration function
This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the managers which are relevant to your role within the company to meet the overall business needs. The role will evolve as time and duties progress.
Where you'll work
NORTHGATE SURGERY
PONTEFRACT
W YORKSHIRE
WF8 1NF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
C.M.S. VOCATIONAL TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
As a business administration apprentice, you will complete the following qualifications as part of your apprenticeship:
- Level 3 Business Administrator Standard Apprenticeship
- Level 2 Functional Skills maths and English if equivalents are not already achieved
- You will also develop the skills, knowledge and behaviours required to work within an office environment
- This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
- You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
- Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
- All evidence will be logged to your electronic portfolio
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Non judgemental
- Patience
- Good attendance record
- Flexible
- Caring
- Self Motivated
Other requirements
Staff in this environment must be able to respond quickly and appropriately, remaining professional at all times. The post involves constant public contact, so customer care and communication skills are essential. Maintaining absolute confidentiality at all times and being aware of all Information Governance and Data Protection regulations is an important aspect of this role. Every employee must sign a confidentiality agreement and any breach of this could lead to disciplinary action. The following additional training is mandatory when the Apprentice starts (most is online and will be organised by the Practice): Confidentiality/Information Governance, Health and Safety Fire Safety Manual, Handling Safeguarding Children, Infection prevention. Please note: Candidates registered with this practice would be expected to change doctors if offered the post. This vacancy could close sooner if the right candidate applies.
About this employer
Welcome to Northgate Surgery. With patient needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues, along with links to other relevant medical organisations. The phone lines open at 08.00 until 18:00 (except when closed for training) Monday to Friday, after which calls are diverted automatically to the Local NHS Out-of-Hours service. The surgery is also closed on Wednesday afternoons once a month from 12:00 for staff training. Please see the notice displayed on the main door and in the reception area.
After this apprenticeship
- Prospects for progression to a permanent position for the right candidate upon completion
Ask a question
The contact for this apprenticeship is:
C.M.S. VOCATIONAL TRAINING LIMITED
Mandy Hodson
mandy@cmsvoc.co.uk
01924 614523
The reference code for this apprenticeship is VAC1000341159.
Apply now
Closes in 20 days (Tuesday 30 September 2025 at 11:59pm)
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