IT Support Apprentice (PLP)
PREFORMED LINE PRODUCTS (GB) LTD
HAMPSHIRE (SP10 3LH)
Closes in 31 days (Friday 10 October 2025 at 11:59pm)
Posted on 9 September 2025
Contents
Summary
A training position to support the IT system in GB, France and Austria. The candidate is expected to be both carrying out on the job training and academic qualifications whilst being mentored. The ICT Apprentice is expected to carry out application training for IT / ERP users.
- Wage
-
£24,884 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Thursday, 7.45am - 5.00pm and Friday, 7.45am - 12.45am
39 hours a week
- Start date
-
Monday 20 October 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties and key responsibilities:
- To learn all aspects of I.T. infrastructure, including network topology
- Drive ongoing I.T. projects with support from the I.T. Manager and 3rd party consultants
- Support in day-to-day break fix and helpdesk functionalities
- To learn how to become a good visual user with the goal of becoming a ERP system “super-user” able to train other employees.
Hard Skills to learn (formal training plan to be developed and monitored)
- Sales, Finance, Operations elements of ERP system.
- A proficient user of ERP system linked to shopfloor and data management by use of QR code
- The use of data-tables in ERP system and how their structures integrate existing and new reporting functions
- How to create an upgrade plan, and to work with Quartess, an external consultant, PLP and external auditors to carry out database upgrades
- A very clear understanding (through on the job training) of accuracy of inventory balances for a business and its ERP system
- Process of inventory balances
- Physically transacting inventory by transaction and QR code
Troubleshooting to find transaction errors for missing inventory - To understand the software, hardware and hardware integration (scanners & printers) to support the visual application in its current remote version, by tablet and potential future cloud variants
- Supporting SQL / Crystal / SSRS coding. Data extraction and data insertion
- Learn PowerBI and PowerApps
- Promote Cyber Security measures in GB
Where you'll work
EAST PORTWAY
ANDOVER
HAMPSHIRE
SP10 3LH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ESTIO TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
More training information
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team.
Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal and professional standards
- Support the information systems needs for your business
Requirements
Essential qualifications
GCSE in:
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Problem solving skills
- Troubleshooting skills
- Able to work independently
- Modifying reports
- Database extractions
- Dashboards for visual ERP
- Time management
- Interest in IT
- Interest in Business studies
- Ability to travel
- Able to work in group form
Other requirements
NEST pension, 4 x death in service, Westfield Health cash plan (including dental, gym discounts etc.), private medical and bonus scheme after qualifying periods, annual flu vaccination, social events, recognition programmes, cycle to work scheme, further professional education/qualification opportunities
About this employer
PLP Andover is part of a global group that has a strong culture for employing apprentices and graduates and continued education for all professions. PLP has a proud 75-year heritage as an innovator, designer and supplier of equipment for electricity transmission and distribution, telecoms and renewable energy industries. We utilise a diverse range of technology including our own robot called Stan, Injection Molding, Metal Casting and 5 axis CNC machining. Our factory uses AI- Machine Vision, Advanced Scanning, 3D modelling, 3D Prototyping and Simulation process across our manufacturing team. Starting your career with PLP can lead to a wide range of technical careers including but not limited to design, manufacturing, I.T., QA & testing, technical sales and commercial positions. PLP is playing a key role in design, development and delivery of Green Energy. Growth in our sector will be strong as we are part of the team delivering a Net Zero ready Grid to enable the Net Zero Transition to 2050.
After this apprenticeship
- Network administrator / IT administrator
Ask a question
The contact for this apprenticeship is:
ESTIO TRAINING LIMITED
Megan Dover
MeganDover@bpp.com
01133500333
The reference code for this apprenticeship is VAC1000341150.
Apply now
Closes in 31 days (Friday 10 October 2025 at 11:59pm)
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