Support Team Administrator Apprenticeship

LIVE IN CARE LTD

TAUNTON (TA1 2LR)

Closes in 13 days (Tuesday 23 September 2025 at 11:59pm)

Posted on 9 September 2025

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Summary

Are you organised, personable, and passionate about making a difference? We’re seeking a proactive and enthusiastic Support Team Administrator Apprentice to join our friendly Taunton office. In our growing care coordination team, you’ll help ensure clients get the support they need to live independently at home.

Wage

£17,500 a year

Check minimum wage rates (opens in new tab)

With an additional 5% performance increment at 3, 6 and 12-month review

Training course
Business administrator (level 3)
Hours
Full-time, Monday to Friday (9:00am to 5:00pm).

37 hours 30 minutes a week

Start date

Tuesday 30 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is a varied and people-focused role where you’ll gain hands-on experience and develop core administrative and communication skills, all while working towards a nationally recognised qualification.

  • Working alongside our care co-ordinators to support client and carer needs.
  • Answering incoming calls and acting as a gatekeeper for enquiries.
  • Scanning and filing documents into our electronic systems.
  • Arranging appointments and visits by phone and email.
  • Responding to medication alerts and updating electronic medication administration records.
  • Updating care management systems with all relevant actions.
  • Taking accurate meeting minutes and circulating as needed.
  • Maintaining strict confidentiality and adhering to GDPR regulations.

Where you'll work

4 HERON GATE OFFICE PARK
HANKRIDGE WAY
TAUNTON
TA1 2LR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BRIDGWATER AND TAUNTON COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Patience

Other requirements

A genuine interest in helping people and making a difference.

About this employer

At Live in Care Taunton, we provide compassionate, full-time live-in care that enables individuals to stay in the place they feel most at home – their own home. As a family-owned care provider, we’ve supported people across the South West since 2014, delivering care with heart, consistency and respect.

https://livein.care/live-in-care-somerset/live-in-care-taunton/ (opens in new tab)

After this apprenticeship

Potential for permanent employment on completion of the Apprenticeship programme.

Ask a question

The contact for this apprenticeship is:

LIVE IN CARE LTD

Fran Bradshaw

fran@livein.care

01823 765121

The reference code for this apprenticeship is VAC1000341125.

Apply now

Closes in 13 days (Tuesday 23 September 2025 at 11:59pm)

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