Customer Service Practitioner apprenticeship - Logistics
ROUTE4 SOLUTIONS LIMITED
COTGRAVE (NG12 3UL)
Closes in 28 days (Friday 10 October 2025 at 11:59pm)
Posted on 12 September 2025
Contents
Summary
Route4 Solutions are offering a fantastic opportunity for an Apprentice Customer Service practitioner to join their busy logistics company in Nottingham. Learning how to provide industry leading services to customers, working with a great team, but also able to work on own initiative.
- Wage
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£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
The current National Minimum Wage (NMW) rate for apprentices is £7.55 per hour. This applies to 16-18 year old apprentices and those aged over 18 in the first year of their Apprenticeship.
- Training course
- Customer service practitioner (level 2)
- Hours
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8:00am – 5:30pm Mon-Fri (1 Hour Lunch).
40 hours a week
- Start date
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Monday 13 October 2025
- Duration
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1 year
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.
Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
Knowing your customers:
Understand who customers are.
- Understand the difference between internal and external customers
- Understand the different needs and priorities of your customers and the best way to manage their expectations, recognising and knowing how to adapt style to be highly effective
- Understanding the organisation
- Know the purpose of the business and what ‘brand promise' means
- Know your organisation’s core values and how they link to the service culture
- Know the internal policies and procedures, including any complaints processes and digital media policies that are relevant
- Meeting regulations and legislation
- Know the appropriate legislation and regulatory requirements that affect your business
- Know your responsibility in relation to this and how to apply it when delivering service
Systems and resources:
- Know how to use systems, equipment and technology to meet the needs of your customers
- Understand types of measurement and evaluation tools available to monitor customer service levels
Your role and responsibility:
- Understand your role and responsibility within your organisation and the impact of your actions on others
- Know the targets and goals you need to deliver against.
Customer experience:
- Understand how establishing the facts enable you to create a customer focused experience and appropriate response
- Understand how to build trust with a customer and why this is important
Where you'll work
UNIT 12
COLLIERS BUSINESS PARK
FIELDFARE ROAD
COTGRAVE
NG12 3UL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NOTTINGHAM COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
The programme for the Customer Service Apprenticeship incorporates underpinning knowledge delivered in partnership and managed by EMTEC College. All training is to be delivered online.
Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their apprenticeship.
Regular review and welfare visits from appointed assessors who will observe all evidence opportunities that occur naturally in the workplace.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Administrative skills
- Logical
- Team working
- Initiative
About this employer
Route4 Solutions, based in Colwick, Nottingham, is a trusted logistics and workforce solutions provider, specialising in the seamless movement of goods across the UK. Operating through its two divisions – Route4 Logistics Ltd and Route4 Solutions Ltd – the business combines nationwide freight transport services with flexible workforce placement. Through Route4 Logistics Ltd, the company delivers tailored transport solutions using its own fleet of vehicles, ranging from vans to HGVs, alongside a reliable subcontractor network. This enables them to serve a wide range of clients, ensuring goods are moved safely, efficiently, and on time. Route4 Solutions Ltd complements this by acting as a specialist employment placement agency, connecting skilled subcontractors with logistics contracts and projects. This dual approach allows Route4 to support both the delivery of goods and the people behind the wheel, ensuring a complete end-to-end service. With a reputation for reliability, flexibility, and customer focus, Route4 Solutions plays a vital role in the supply chain sector—helping clients keep their goods moving nationwide while providing opportunities for drivers and subcontractors to grow their careers.
https://www.r4logistics.co.uk/ (opens in new tab)
Company benefits
21 days annual leave plus 8 Bank holidays
After this apprenticeship
Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company.
Ask a question
The contact for this apprenticeship is:
NOTTINGHAM COLLEGE
The reference code for this apprenticeship is VAC1000341113.
Apply now
Closes in 28 days (Friday 10 October 2025 at 11:59pm)
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