Administration Apprentice (Compliance Team)
Orwell Housing Association Ltd
Suffolk (IP2 0BE)
Closes in 24 days (Friday 3 October 2025)
Posted on 9 September 2025
Contents
Summary
The purpose of this post is to combine practical on-the-job training enabling the post holder to gather and demonstrate a broad set of skills and combine this with studying for a recognised qualification.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday
Shifts to be confirmed
37 hours a week
- Start date
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Monday 6 October 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assist in the management of Orwell’s compliance works activities
- Communicate with all departments regarding compliance requirements, including servicing and any associated remedial works
- Assist in monitoring systems that make sure servicing and any associated remedial works are carried out as ordered by Orwell and its customers, ensuring quality and good value for money is being achieved
- Assist the team in providing statistics and information for board and audit reporting
- Liaise with contractors and customers to arrange appointments for servicing and any associated remedial works
- Provide administration services as and when required to the Compliance and Planned Works Manager including word processing and spreadsheets
Where you'll work
Crane Hill Lodge
325 London Road
Ipswich
Suffolk
IP2 0BE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
W S TRAINING LTD.
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
Other requirements
Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply.
About this employer
Orwell Housing Association provides homes for over 7,500 residents by managing approximately 4,000 properties, throughout Suffolk, Norfolk, Cambridge and Essex. We provide care, support, housing management, property development and estate services and we employ around 700 staff including relief and volunteers.
https://www.orwell-housing.co.uk/ (opens in new tab)
Company benefits
Reward and recognition awards, Ongoing training and development & opportunities to progress in your role through the Orwell Academy, Access to Blue Light Card
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Progression through the company
Ask a question
The contact for this apprenticeship is:
W S TRAINING LTD.
The Apprenticeship Team
apprenticeships@wstraining.co.uk
The reference code for this apprenticeship is VAC1000341099.
Apply now
Closes in 24 days (Friday 3 October 2025)
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