IT Technician Apprentice

MR R WALKER

NEWQUAY (TR8 5QR)

Closes in 21 days (Tuesday 30 September 2025 at 11:59pm)

Posted on 9 September 2025

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Summary

We are looking for a motivated and hands-on IT Technician Apprentice to join our friendly, family-owned business. Working closely with our IT Manager, you’ll gain practical experience supporting staff and helping to develop and maintain our IT infrastructure across several companies.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Holiday loyalty scheme – eligible after 2 years of service

Training course
Digital support technician (level 3)
Hours
Monday to Friday between the hours of 8.00am - 6.00pm. You are required to work flexibly and will at times be required to work unsociable hours including evenings, nights, weekends, bank holidays.

40 hours a week

Start date

Wednesday 1 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is a varied role combining desk-based work with practical, on-site tasks. You will learn new skills, gain industry experience, and work towards recognised qualifications in IT.

Key Responsibilities (training provided):

  • Assist in maintaining and monitoring the stability and security of our IT networks
  • Support colleagues with day-to-day technical issues, providing clear guidance and solutions
  • Help deploy IT infrastructure, including network cabinets, cabling, Wi-Fi systems, and CCTV installations
  • Learn to identify and resolve technical problems to keep business operations running smoothly

What You’ll Learn and Work With:

  • Networking: TCP/IP, VLANs, DNS, NAT, Firewalls, VPNs
  • Infrastructure: Cabling, Wi-Fi, CCTV systems
  • Windows Server: Hyper-V, Active Directory, file shares
  • Linux Server basics
  • Office 365: User administration, Exchange, SharePoint
  • Windows 10/11: Upgrades, antivirus, Office 365 applications

Skills and Qualities We’re Looking For:

  • A genuine interest in IT and technology
  • Good communication skills with the ability to explain technical information clearly
  • Strong problem-solving skills and a willingness to learn
  • Ability to manage time effectively and prioritise tasks
  • A positive, can-do attitude with a flexible approach to changing needs

Personal Attributes:

  • Team Player: Works well with colleagues and builds positive relationships
  • Curious and Eager to Learn: Always looking to improve skills and knowledge
  • Proactive: Keen to try new approaches and find solutions
  • Confident Decision-Making: Willing to take responsibility once trained

Requirements:

  • Full UK driving licence with access to transport
  • A basic understanding of computers and networks (helpful but not required – full training will be provided)

This is an excellent opportunity to start your IT career, learning from experienced professionals in a supportive environment while gaining hands-on experience in a wide range of technologies

Where you'll work

MONKEY TREE HOLIDAY PARK
SCOTLAND ROAD
REJERRAH
NEWQUAY
TR8 5QR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CORNWALL COLLEGE

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

  • You will be working towards a Level 3 Digital Support Technician apprenticeship standard qualification
  • The apprenticeship consists of a mixture of off the job training and on the job mentoring and development within the workplace
  • You will be required to attend St Austell College weekly

Requirements

Essential qualifications

GCSE in:

  • English (grade 3/D)
  • Maths (grade 3/D)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative

Other requirements

This role requires the successful applicant to hold a full, clean UK driving licence, as travel will be necessary between multiple sites, including Padstow, Truro, and St Austell. The position involves regular work at these and potentially other locations, so flexibility and a willingness to travel are essential.

About this employer

Monkey Tree Holiday Park is a family-run, award-winning company known for its warm, inclusive, and supportive culture. We pride ourselves on creating a positive and fun working environment where every team member’s contribution is valued, and there’s plenty of room to grow. Joining us means being part of a close-knit team with the opportunity to develop your skills and gain experience not only at the holiday park but also across our other vibrant outlets in Padstow, Truro, and St Austell, making it an exciting place to build a rewarding career.

https://www.monkeytreeholidaypark.co.uk/ (opens in new tab)

After this apprenticeship

  • The apprenticeship and in work training will cover a wide range of technical skills
  • From this you will gain knowledge to have a career as an IT technician, applications technician and much more
  • Future options to complete further training in specific subjects, e.g. Microsoft 365, Networking which can lead careers such as Network Engineers, SOC Engineers, cloud Technician

Ask a question

The contact for this apprenticeship is:

CORNWALL COLLEGE

Apprenticeship Recruitment Team

0330 123 4785

The reference code for this apprenticeship is VAC1000341062.

Apply now

Closes in 21 days (Tuesday 30 September 2025 at 11:59pm)

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