Business Administration Apprenticeship
SANDWELL AFRO CARIBBEAN MENTAL HEALTH ORGANISATION
BOULTON ROAD (B706NW)
Closes in 27 days (Monday 6 October 2025)
Posted on 8 September 2025
Contents
Summary
Are you organised, friendly, and eager to learn? This is your chance to join a supportive mental health charity as an Administration Apprentice. You’ll play a key role in keeping our team running smoothly while gaining valuable skills and qualifications.
- Wage
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£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday
9am to 5pm
35 hours a week
- Start date
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Monday 13 October 2025
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties and responsibilities will include (but not limited to):
- Making travel and hotel arrangements for other staff members
- Assisting with the planning and organisation of conferences, workshops, seminars, and other events
- Taking notes at meetings, preparing the minutes, and subsequently distributing to all participants
- Liaising with other members of staff and external parties such as primary and secondary stakeholders
- Assisting with preparing expense reports
- Preparing meeting rooms for board and other business meetings,
- Preparing refreshments for meetings
- Booking venues for team training and planning events
- Booking guests and other stakeholders for events, meetings e.g.,
- Mayor, Council Leader, Setting up and maintaining a filing system
- To take part in meetings, team & management reviews, strategic development days, internal and external quality audits and other meetings
- To participate in training and career development opportunities relevant to the post to hone existing skills and broaden knowledge and awareness
- To participate fully in regular supervision and support sessions and annual appraisal meetings
Where you'll work
KUUMBA CENTRE
BOULTON ROAD
B706NW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE NVQ TRAINING CENTRE LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Teaching and learning the skills, knowledge and behaviours within Business Administration
Requirements
Essential qualifications
GCSE or equivalent in:
- Maths (grade 4 or above)
- English (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative skills
- Attention to detail
- Communication skills
- Customer care skills
- Initiative
- IT skills
- Non judgemental
- Organisation skills
- Patience
- Problem solving skills
- Team working
Other requirements
Have you considered the suitability of the location / pay / hours before applying for this apprenticeship?
About this employer
Dedicated to providing a range of culturally responsive services for people of African and Caribbean descent who are affected by mental ill health, and the wider community promoting sustainable recovery and wellbeing.
After this apprenticeship
- Long term career options with future career development on successful completion of the apprenticeship training
Ask a question
The contact for this apprenticeship is:
THE NVQ TRAINING CENTRE LIMITED
The reference code for this apprenticeship is VAC1000341001.
Apply now
Closes in 27 days (Monday 6 October 2025)
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