Payroll Officer Apprentice

MICHAEL DUFTY PARTNERSHIP LIMITED

Birmingham (B3 1PX)

Closes in 22 days (Tuesday 30 September 2025 at 11:59pm)

Posted on 8 September 2025

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Summary

A city centre firm of accountants have an exciting opportunity for an Apprentice Payroll Officer to join their Payroll Bureau Team on a full-time permanent basis. You will be committed to learning new skills and following formal course of study, taking opportunities to develop and expand knowledge to effectively support the payroll team.

Wage

£18,720 a year

Check minimum wage rates (opens in new tab)

Training course
Payroll administrator (level 3)
Hours
Monday - Thursday 8am to 4pm and Friday 8am -3:00pm.

36 hours 30 minutes a week

Start date

Monday 6 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties will include: 

  • To assist in the input and processing of individual payrolls.
  • To assist the payroll officers to administer the payroll within the statutory and regulatory requirements for payroll production
  • Be committed to learning new skills and following formal course of study 
  • General office administration duties 
  • Any other relating job roles to assist your team 
     
     

Where you'll work

61 Charlotte Street
St Pauls Square
Birmingham
B3 1PX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MACCLESFIELD COLLEGE

Training course

Payroll administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • gather, analyse and process payroll data and information
  • resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
  • deal with complaints, following processes and escalating complex situations
  • meet client or customer needs in line with service level agreements
  • provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
  • adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
  • select appropriate media for communication etc recognising the advantages and risks related to each method
  • escalate concerns relating to deadlines in a timely manner, suggesting solutions
  • use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
  • Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
  • develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
  • use computerised payroll software and spreadsheet packages such as MS Excel
  • use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
  • gather, analyse and process payroll data and information
  • resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
  • deal with complaints, following processes and escalating complex situations
  • meet client or customer needs in line with service level agreements
  • provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
  • adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
  • select appropriate media for communication etc recognising the advantages and risks related to each method
  • escalate concerns relating to deadlines in a timely manner, suggesting solutions
  • use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
  • Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
  • develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
  • use computerised payroll software and spreadsheet packages such as MS Excel
  • use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)

Training schedule

All workplace-based delivery meaning there is no day release to Macclesfield College, an Assessor will come out to visit you. 

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C+)
  • Maths (grade 4/C+)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative

About this employer

“Founded in 1977, MDP have grown to be a leading independent provider of accountancy and business services to the SME sector. Our primary aim is to develop long term relationships with our clients. This dedication to long term partnerships has allowed us to help many SME’s and their owners achieve their goals throughout each stage of their business cycle”

https://www.mdponline.com/ (opens in new tab)

After this apprenticeship

There may be a full time position available upon successfully compelting this apprenticeship.

Ask a question

The contact for this apprenticeship is:

MACCLESFIELD COLLEGE

Maxim Business Training

apprenticeshiprecruitment@macclesfield.ac.uk

01625410022

The reference code for this apprenticeship is VAC1000340808.

Apply now

Closes in 22 days (Tuesday 30 September 2025 at 11:59pm)

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