Business Administrator Apprenticeship
FIRE TECHNICAL SERVICES LIMITED
Cramlington (NE23 1WE)
Closes in 18 days (Friday 26 September 2025 at 11:59pm)
Posted on 8 September 2025
Contents
Summary
The role will be for a Business Admin Apprenticeship to support the service/ Install department with general admin tasks in our office in Cramlington.
- Wage
-
£14,722.50 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 09:00 - 17:00.
37 hours 30 minutes a week
- Start date
-
Monday 6 October 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Undertaking general office duties, answering telephone calls and emails from a shared in box and directing to the correct department.
- Monitoring and maintaining office supplies and templates.
- Closing down engineers work reports and highlighting any follow up actions required by passing to the correct department to follow up.
- Logging/ creating new jobs using software.
- Co-ordinating dates with both customers and engineers.
Where you'll work
Unit 33D Moorland Way
Nelson Park Industrial Estate
Cramlington
NE23 1WE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY OF SUNDERLAND COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Admin Apprenticeship All training to be provided in our office.
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 4-9)
- Maths (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative skills
- Attention to detail
- Communication skills
- Customer care skills
- IT Skills
- Logical
- Number skills
- Problem solving skills
- Team Work
Other requirements
Must be well organised. Have good time keeping and arrange own transportation. Preferably be able to use Microsoft word, excel and have minimum literacy skills. We are looking for someone who can think quick on their feet and adapt to change as when jobs come in the priority of urgency can change and you need to be able to react to this.
About this employer
Fire Technical Services Ltd - Supply, Design, Install, Commission and service - gas suppression, room integrity testing, kitchen suppression and watermist systems throughout the UK and work alongside many of the leading fire companies.
After this apprenticeship
Full time permanent role upon successful completion of apprenticeship.
Ask a question
The contact for this apprenticeship is:
CITY OF SUNDERLAND COLLEGE
The reference code for this apprenticeship is VAC1000340805.
Apply now
Closes in 18 days (Friday 26 September 2025 at 11:59pm)
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