ICT Apprentice

LEIGHTONS LTD

SURREY (GU9 7PN)

Closes in 6 days (Monday 15 September 2025)

Posted on 5 September 2025

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Summary

We are seeking a motivated and enthusiastic ICT Apprentice to join our IT team. This hands-on role will see you provide first-line ICT support to colleagues whilst working towards a Level 3 ICT Apprenticeship qualification. You’ll gain valuable experience, structured training, and support to build a strong foundation for your future career in IT.

Wage

£24,610 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Including some Saturdays. Shifts to be confirmed.

37 hours 30 minutes a week

Start date

Wednesday 1 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an ICT Apprentice, you will:

  • Act as the first point of contact for IT queries (via phone, email, and service desk system).
  • Log, prioritise, and track support requests using the HALO ITSM platform.
  • Troubleshoot common IT issues (password resets, Microsoft 365, Teams, SharePoint, Windows, printers, etc.).
  • Escalate more complex issues to second-line support.
  • Assist with onboarding new staff, including setting up equipment, accounts, and delivering basic IT inductions.
  • Contribute to documentation and suggest improvements to the IT knowledge base.

What you’ll learn:

  • Hands-on experience in ICT support and customer service.
  • The opportunity to work alongside experienced ICT professionals.
  • Knowledge of Microsoft 365, Active Directory, Teams, SharePoint, and more.
  • Skills in troubleshooting, communication, and IT operations.
  • A Level 3 ICT Apprenticeship qualification, with full support from your training provider.

What we’re looking for:

  • A genuine interest in IT and technology.
  • Strong communication skills and a customer-focused approach.
  • Problem-solving ability and a willingness to learn.
  • A proactive and organised attitude.
  • Strong attention to detail and a careful, methodical approach to work.
  • Ability to quickly learn new skills.
  • GCSEs (or equivalent) in English and Maths at grade 4 (C) or above.

Why join us?:

  • Full training and support to start your IT career.
  • Hands-on learning in a supportive environment.
  • The potential to progress into a permanent role.

Where you'll work

CLARENDON HOUSE
63 DOWNING STREET
FARNHAM
SURREY
GU9 7PN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TECHNICAL PROFESSIONALS LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard.

The training covers the following core occupational duties:

https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 (C))
  • Maths (grade 4 (C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Initiative

Other requirements

You must meet the following eligibility criteria to apply for the role: Have been a UK/EEA resident for the last 3 years. Hold valid residency status. Have the right to work in the UK.

About this employer

At Leightons, we believe in doing things better. That’s better care – for you and your family. From tiny eyes and ears, taking in the world around them; to teenage eyes and ears, developing through life’s rough and tumble. Helping you to protect your hearing and pick up the first signs of presbyopia in your 40s through to managing your eye and hearing health well into your older years. We’re with you for life – every step of the way.

https://www.leightons.co.uk/ (opens in new tab)

After this apprenticeship

There is potential to progress into a permanent role after this apprenticeship.

Ask a question

The contact for this apprenticeship is:

TECHNICAL PROFESSIONALS LIMITED

The reference code for this apprenticeship is VAC1000340669.

Apply now

Closes in 6 days (Monday 15 September 2025)

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