Apprentice Business Support Officer
Norfolk County Council
Norfolk (NR1 2DH)
Closes in 15 days (Sunday 21 September 2025)
Posted on 5 September 2025
Contents
Summary
We are looking for someone to provide data systems support, assist in first-line support for stakeholders and help ensure the data systems are current for the programmes and contracts to enable accurate data for reporting. You would also help utilise software packages for reporting and provide administrative support for the programmes team.
- Wage
-
£25,583 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 9am - 5pm.
37 hours a week
- Start date
-
Saturday 1 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Learn to update and review databases, record information and ensuring accurate records
- Assist in analysing data outputs and ensuring the most appropriate software package is used for reporting purposes
- Utilise good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms, using the most appropriate channels to communicate effectively to internal and external stakeholders
- Learn relevant project management principles and tools to scope, plan, monitor and report. Learn to plan the required resources to successfully deliver projects
- Understand organisational purpose and structure and how their work benefits the authority
- Understand the organisation's policies and processes applicable to the role, e.g. making payments or processing customer data and with an understanding of the applicable regulations
- Support the creation and dissemination of agendas and action logs of programme team meetings
- With support, undertake tasks and projects as needed in relation to the Level 3 Business Administration apprenticeship standard
- Help with additional administrative tasks as assigned by the Line Manager on behalf of the Programmes Team
Where you'll work
County Hall
Martineau Lane
Norwich
Norfolk
NR1 2DH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NORFOLK COUNTY COUNCIL
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade (Grade Grade 4/C or above))
- Maths (grade (Grade Grade 4/C or above))
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
Other requirements
Able to take responsibility for own learning and development - Essential. Good understanding of the functions of Microsoft Office - Essential. Working to meet competing deadlines - Essential Experience of working in an office environment - desirable
About this employer
As the largest provider of public services in the county we have great ambitions for both the place and the people of Norfolk. Our priorities are to ensure we have a well-educated and skilled population, support vulnerable people and to enable the creation of real jobs and improved infrastructure. For this we need employees who are as ambitious as we are, who take pride in their work, are innovative, business-like and collaborative and always deliver to the highest standards.
https://www.norfolk.gov.uk/ (opens in new tab)
Company benefits
Competitive salary. Generous holiday entitlement. Health & well-being services, including fast-track physiotherapy and a free counselling service. Possibility of flexible working opportunities, including flexi-time, part-time, remote and hybrid working.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
This is a full-time 24-month fixed-term post covering the duration of the apprenticeship, with the provision to attend the training provided, including revision and assessments as part of the apprenticeship and within working time.
Ask a question
The contact for this apprenticeship is:
NORFOLK COUNTY COUNCIL
The reference code for this apprenticeship is VAC1000340613.
Apply now
Closes in 15 days (Sunday 21 September 2025)
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