IT Digital Support Apprentice

MOTORSPORT VISION LIMITED

Kent (TN15 6FS)

Closes in 13 days (Thursday 18 September 2025)

Posted on 4 September 2025

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Summary

A fantastic opportunity for an enthusiastic Digital Support Engineer to become part of the driving force behind a variety of exciting motorsport projects. As the Apprentice IT Support Engineer you will be continually learning and mastering new technologies, with a primary focus on first line support and general IT administration.

Wage

£19,890 a year

Check minimum wage rates (opens in new tab)

Overtime on weekends

Training course
Digital support technician (level 3)
Hours
Monday - Friday - 42.5 hours a week. Plus occasional event weekends.

42 hours 30 minutes a week

Start date

Wednesday 1 October 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Act as the first point of contact for IT-related issues (via phone, email, or ticketing system)
  • Log, track, and manage incidents and service requests
  • Provide basic troubleshooting for hardware, software, and network problems
  • Assist users with password resets and account access issues
  • Escalate complex technical problems to specialists within the team
  • Install, configure, and support standard desktop applications and operating systems
  • Perform routine checks on systems, printers, and other IT equipment
  • Guide users through simple step-by-step solutions to common IT issues
  • Maintain clear documentation of support issues and resolutions
  • Assist in setting up and maintaining user accounts, email, and permissions
  • Help with onboarding new employees by preparing and configuring devices
  • Support mobile devices and remote access where applicable
  • Keep up to date with company IT policies and security guidelines

Where you'll work

Brands Hatch Circuit
London Road
West Kingsdown
Kent
TN15 6FS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ESTIO TRAINING LIMITED

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

Training will take place within the workplace. 

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical

About this employer

Brands Hatch is one of the UK’s premier motor racing venues, located in Kent and operated by MotorSport Vision (MSV). The circuit is a major hub for national and international motorsport, hosting flagship events such as the British Touring Car Championship (BTCC), British Superbike Championship (BSB), and GT racing, alongside corporate hospitality, track days, testing, and driver experience programmes. The venue offers two track layouts: the 1.2-mile Indy Circuit, ideal for high-frequency race events, and the 2.4-mile Grand Prix Circuit, renowned for its technical challenge and global recognition.

https://www.brandshatch.co.uk/ (opens in new tab)

Company benefits

Up to 31 days holiday (including Bank Holidays) A staff pass enabling both yourself and a guest to attend all events at MSV venues Access to our MSV Hub, giving you access to discounts at shops across the UK Discounted food and drink

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Further career progression throughout our IT team.

Ask a question

The contact for this apprenticeship is:

MOTORSPORT VISION LIMITED

Ben Fuller

ben.fuller@msv.com

07593549891

The reference code for this apprenticeship is VAC1000340560.

Apply now

Closes in 13 days (Thursday 18 September 2025)

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