Customer Service Apprentice
United Infrastructure
Warrington (WA5 3UZ)
Closes in 6 days (Sunday 14 September 2025)
Posted on 4 September 2025
Contents
Summary
United Infrastructure is a dynamic, rapidly expanding business, delivering critical infrastructure to communities across the UK. We are looking for an apprentice to join our New Homes business, who provide build-to-rent and affordable housing solutions. You will join our aftercare coordination team who provide an efficient customer care service.
- Wage
-
£16,875 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, between 8.00am and 5.00pm, shifts to be agreed.
37 hours 30 minutes a week
- Start date
-
Monday 6 October 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Liaising with customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints/queries.
- Answering calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales.
- Logging defect repairs in the system and maintaining accurate records including solutions.
- Assisting the team to prepare informative and accurate reports for meetings as required.
- General administration duties to support the team.
Where you'll work
Clearwater 4, Lingley Business Park
Lingley Green Avenue
Great Sanke
Warrington
WA5 3UZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SMART TRAINING AND RECRUITMENT LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
As part of your apprenticeship programme you will be enrolled on the Level 2 Customer Service Practitioner Apprenticeship, which will be delivered by our training partner Smart Training and Recruitment.
The programme is 15 months long and you will study online, spending one day per week working towards achieving your qualification. This could be attending a virtual classroom lesson or workshop, having 1:1 meeting with your tutor, completing online resources, completing research, or working on evidence to put in your portfolio.
You will also meet regularly with your coach and your line manager to ensure you are progressing through your programme as expected.
Upon successful completion of your apprenticeship, you will be awarded a Level 2 Customer Service Practitioner and will be eligible to join the Institute of Customer Service as an Individual member at Professional level.
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Non judgemental
About this employer
United Living is a leading infrastructure, construction, and property services company in the UK, comprised of four complementary businesses. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. We invest in our people and firmly believe that our workforce is our most valuable asset. A driving force for success and the core to achieving our vision of creating a connected and sustainable future, our team is the heart of our organisation. Building a diverse, inclusive, and equal working environment in which everyone is welcomed and encouraged to be themselves, is a commitment we are dedicated to. We believe that having a diverse workforce not only sets us up for success, but it allows for greater opportunities for innovation, adaptability, and wide-ranging capabilities. We empower our people, and our communities, to champion diversity and change every day. We are a fast-paced, diverse, and hugely ambitious business. We welcome challengers, innovators and people who embrace change to establish yourself in a creative environment that champions freedom of expression and supports you in your personal and professional development – because together, we achieve more.
https://unitedinfrastructure.com/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
This is a fixed term role for the duration of the apprenticeship, however you would be fully supported upon completion to apply for suitable roles either within our wider business group, or externally.
Ask a question
The contact for this apprenticeship is:
United Infrastructure
Rebecca Harrison
earlycareers@unitedinfrastructure.com
The reference code for this apprenticeship is VAC1000340539.
Apply now
Closes in 6 days (Sunday 14 September 2025)
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