Level 3 Business Administrator Apprentice
SJL WORCESTER LTD
Worcester (WR1 1HD)
Closes in 6 days (Monday 15 September 2025 at 11:59pm)
Posted on 9 September 2025
Contents
Summary
SJL Insurances Limited has an exciting opportunity for an Apprentice Business Administrator to join their Worcester Head Office. SJL Insurance are one of the UK’s largest owners–owned insurance brokers offering a wide range of commercial insurance products to their ever-growing customer base, both in the UK and globally.
- Wage
-
£17,550 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 9:30am to 5:30pm.
37 hours 30 minutes a week
- Start date
-
Wednesday 1 October 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Credit Control – following a set process to collect client money - calling customers, sending emails & issuing letters
- Answering in-coming phone calls – to include taking payment over the phone by card & assisting clients with queries
- Helping clients in setting up Direct Debits, both on the phone and by email
- Chase funding from external direct debit company & Insurers
- Follow cancellation processes when premiums are unpaid / direct debit instalments default
- Check Insurer direct debits have been set up correctly
- Liaise with colleagues on any queries
- To assist clients in processing Direct Debits compliantly and within appropriate time scales
Where you'll work
The Kays Building
The Tything
Worcester
WR1 1HD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GLP TRAINING LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
This training programme consists of:
- 1-to-1 monthly meeting: Approx. two hours with a GLP Trainer (face-to-face or telephone)
- Online learning courses and/or group sessions
- Building an electronic portfolio of work-related evidence
- Maths and English Level 2 (if not previously achieved)
- 6 hours a week spent working towards your apprenticeship.
- End Point Assessment by an external examiner to complete the qualification, consisting of a resourcing project assignment and a professional discussion.
More training information
At GLP Training, our Business Administrator apprenticeship is designed to mould highly skilled professionals who are versatile and adaptable across numerous industries. This programme equips apprentices with a comprehensive skill set that is essential for the effective development, implementation, maintenance, and enhancement of administrative services. Through this apprenticeship, individuals are prepared not only for current administrative roles but are also positioned as potential future managers.
Requirements
Essential qualifications
GCSE in:
- English (grade 5 and above)
- Maths (grade 5 and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Time Management Skills
- Positive Attitude
- Enthusiastic
About this employer
SJL Insurance Services is an innovative, forward-thinking insurance broker that provides a high-quality, professional service to tens of thousands of business clients issuing over 120,000 policies. With a head office based in Worcester, We are one of the UK’s largest owner–owned insurance brokers offering a wide range of commercial insurance products to our ever growing customer base, both in the UK and globally.
After this apprenticeship
Once Business Administration Level 3 apprenticeship has been completed there will be other training and progression opportunities available for the right person.
Ask a question
The contact for this apprenticeship is:
GLP TRAINING LTD
JOANNE ALLSOPP
joanne.a@glptraining.co.uk
07375693641
The reference code for this apprenticeship is VAC1000340531.
Apply now
Closes in 6 days (Monday 15 September 2025 at 11:59pm)
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