IT Helpdesk Apprentice
GP COMPUTERS LTD
WINDSOR (SL4 4LE)
Closes in 26 days (Thursday 2 October 2025)
Posted on 4 September 2025
Contents
Summary
Start your tech career with GP Computers. We’re on the lookout for a passionate apprentice to join our dynamic IT Support team in Windsor. As a company with a proven track record, we’ve already recruited and trained several successful apprentices, you’ll be in great hands from day one.
- Wage
-
£17,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, 8:30am to 5:30pm, with an hour lunch break.
40 hours a week
- Start date
-
Thursday 9 October 2025
- Duration
-
1 year 5 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key responsibilities:
- Diagnose and resolving technical issues across laptops, desktops, mobile phones, and tablets
- Deliver both remote and onsite IT support to customers
- Setting up and configuring networking hardware and infrastructure
- Installing IT equipment and structured cabling systems
- Handling incoming calls and logging service requests in the CRM system
Where you'll work
MOUNTBATTEN HOUSE
FAIRACRES INDUSTRIAL ESTATE
DEDWORTH ROAD
WINDSOR
SL4 4LE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
QA LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
Requirements
Essential qualifications
GCSE in:
- 3 of any subject (grade 4+ (A-C))
- Maths and English (grade 3+ (D or above))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Team working
- Able to prioritise workloads
- Professional / approachable
- Full UK driving licence
Other requirements
In order to apply, holding a Full UK Driving licence is a requirement as travelling to client sites is part of the role.
About this employer
GP Computers, founded in 2011, delivers comprehensive IT support to businesses across the southeast of England. With a team of around 12 professionals, the company operates primarily from its headquarters in Windsor, complemented by a remote office near Oxford and a call centre in Europe. GP Computers offers a broad spectrum of services, including IT support, online marketing, website development, call centre operations, infrastructure design and implementation, as well as computer and laptop repairs. This diverse expertise allows the company to meet a wide range of client needs efficiently and effectively.
After this apprenticeship
Once the apprenticeship is completed, for the right candidate, there is an opportunity to become a full-time 1st Line Support, with a salary that can increase from £20,000 to £25,000 per annum.
Ask a question
The contact for this apprenticeship is:
QA LIMITED
The reference code for this apprenticeship is VAC1000340502.
Apply now
Closes in 26 days (Thursday 2 October 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.