Apprentice / Trainee Hotel General Assistant
Z HOTELS OPERATIONS LTD
London (3 available locations)
Closes in 13 days (Thursday 18 September 2025 at 11:59pm)
Posted on 4 September 2025
Contents
Summary
Start your hospitality career with Z Hotels as an Apprentice/Trainee GSA! Enjoy hands-on training, great benefits, social activities, and real opportunities for development and progression. Join a team that works hard, has fun, and supports your growth every step of the way.
- Wage
-
£25,500 a year
- Training course
- Hospitality accommodation team member (level 2)
- Hours
-
This full-time role is 40 hours, 5 days per week on a shift basis, including early starts, late finishes, weekends, and bank holidays. We do rotas two months in advance, so team members can make plans outside of work.
40 hours a week
- Start date
-
Monday 22 September 2025
- Duration
-
1 year
- Positions available
-
4
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Welcome guests and support with check-in and check-out procedures
- Assist in setting up and replenishing the breakfast buffet
- Help serve food and drinks, including coffee, alcoholic beverages, and snacks
- Clear and clean tables in the café area
- Support with handling guest queries and offering local information
- Learn to manage phone calls and respond to guest emails
- Help keep reception and café areas clean and well-presented
- Assist with basic admin tasks like key cutting and invoice preparation
- Restock supplies and check cleanliness standards are maintained
- Observe and support in responding to maintenance or housekeeping requests
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- Z Hotels, 17 Moor Street, Soho, London, W1D 5AP
- Z Hotels, 51 Gloucester Place, London, W1U 8JF
- Z Piccadilly 2 Orange Street, London, WC2H 7DF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HIT TRAINING LTD
Training course
Hospitality accommodation team member (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Asks questions to support and direct the guest journey, and responds to, redirects, or escalates guest requests, taking opportunities to signpost other services eg dining, bar.
- Identifies and acts on opportunities to increase sales and guest loyalty.
- Tailors communication to meet guest needs and build rapport.
- Delivers customer service to business standards, checks that guests are satisfied with products or service, and acts on feedback.
- Assists in the resolution of feedback, complaints, and issues.
- Handles room keys and guest property, including lost property, in line with business procedures
- Handles transactions and payments securely.
- Applies packages and allowances to guest purchases, explains packages, allowances, and processes to guests, and takes payments if required.
- Communicates within and between teams to ensure operational effectiveness and efficiency.
- Reports or records faults, issues or damage to e.g. equipment, rooms, and escalates guest feedback as appropriate.
- Follows steps of food service for relevant business e.g. set up, reset, touch points, sequence of service.
- Follows food safety and allergen legislation eg handling, labelling, and temperature monitoring.
- Prepares and serves alcoholic and non-alcoholic beverages to business standards.
- Uses on site specialist equipment and technology relevant to business correctly and efficiently.
- Follows sequence for cleaning guest accommodation and public areas in line with business processes and standards for relevant business e.g. touch points, sequence of service.
- Selects and applies hygiene management techniques to maintain a safe, clean environment, including pest and virus control, following COSHH guidelines.
- Handles and disposes of waste safely.
- Manage stock across departments in line with local procedures relevant to own role.
- Complies with health and safety legislation, regulations, security and safety guidelines and procedures, including manual handling, fire safety, emergency evacuation, and lone working.
- Delivers to key performance indicators to support efficiency, performance and profitability within own area of responsibility.
- Uses feedback from managers and team to improve own performance and meet personal goals.
- Attends team briefings and implements instructions, offering input or feedback where relevant within team.
- Manages own time to ensure allocated tasks are completed.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows equity, diversity and inclusion legislation and principles.
- Asks questions to support and direct the guest journey, and responds to, redirects, or escalates guest requests, taking opportunities to signpost other services eg dining, bar.
- Identifies and acts on opportunities to increase sales and guest loyalty.
- Tailors communication to meet guest needs and build rapport.
- Delivers customer service to business standards, checks that guests are satisfied with products or service, and acts on feedback.
- Assists in the resolution of feedback, complaints, and issues.
- Handles room keys and guest property, including lost property, in line with business procedures
- Handles transactions and payments securely.
- Applies packages and allowances to guest purchases, explains packages, allowances, and processes to guests, and takes payments if required.
- Communicates within and between teams to ensure operational effectiveness and efficiency.
- Reports or records faults, issues or damage to e.g. equipment, rooms, and escalates guest feedback as appropriate.
- Follows steps of food service for relevant business e.g. set up, reset, touch points, sequence of service.
- Follows food safety and allergen legislation eg handling, labelling, and temperature monitoring.
- Prepares and serves alcoholic and non-alcoholic beverages to business standards.
- Uses on site specialist equipment and technology relevant to business correctly and efficiently.
- Follows sequence for cleaning guest accommodation and public areas in line with business processes and standards for relevant business e.g. touch points, sequence of service.
- Selects and applies hygiene management techniques to maintain a safe, clean environment, including pest and virus control, following COSHH guidelines.
- Handles and disposes of waste safely.
- Manage stock across departments in line with local procedures relevant to own role.
- Complies with health and safety legislation, regulations, security and safety guidelines and procedures, including manual handling, fire safety, emergency evacuation, and lone working.
- Delivers to key performance indicators to support efficiency, performance and profitability within own area of responsibility.
- Uses feedback from managers and team to improve own performance and meet personal goals.
- Attends team briefings and implements instructions, offering input or feedback where relevant within team.
- Manages own time to ensure allocated tasks are completed.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows equity, diversity and inclusion legislation and principles.
Training schedule
Training will take place mainly at Z Hotels, with all learning embedded into day-to-day work activities. Apprentices will also meet regularly with a HIT Training Vocational Trainer either online or face-to-face to complete and review learning tasks and assessments. These sessions typically happen every 4 - 6 weeks, with ongoing support available between visits.
More training information
Our training provider, HIT Training, specialises in hospitality development and delivers a structured Level 2 Hospitality Team Member Apprenticeship. Apprentices will follow a tailored learning journey based on their role, combining core hospitality modules with optional units such as food and beverage service, reception, or housekeeping. Progress is supported through a dedicated Vocational Trainer, with a clear plan leading to a nationally recognised qualification and a potential progression route into supervisory roles. The apprenticeship includes a final end-point assessment covering practical observation, a business project, and a professional discussion.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Presentation skills
- Administrative skills
- Team working
- Patience
About this employer
We’re a collection of city centre hotels in fantastic locations across the UK, with 12 of our hotels operating in London. We offer simple, stylish stays and exceptional guest experiences. Our fast-paced, supportive environment is perfect for those who want to learn, develop and be part of a team that truly cares. We’re proud to have won several team awards in recent years, recognising our commitment to the people we employ and their aspirations to grow.
http://www.thezhotels.com (opens in new tab)
Company benefits
Benefits include a percentage of service charge, free meals on duty, social events, wellbeing support, hotel stay discounts, birthday/Christmas gifts, mentoring, incentives, West End and F&B discounts, and an extra day off for your birthday.
After this apprenticeship
- General Service Assistant
- Club Host (management trainee)
- Duty Manager
- Cluster Manager
Ask a question
The contact for this apprenticeship is:
Z HOTELS OPERATIONS LTD
Giorgia Ferrara
Careers@thezhotels.com
The reference code for this apprenticeship is VAC1000340442.
Apply now
Closes in 13 days (Thursday 18 September 2025 at 11:59pm)
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