Housing Improvement Apprentice
Teignbridge District Council
Devon (TQ12 4XX)
Closes in 30 days (Sunday 5 October 2025 at 11:59pm)
Posted on 4 September 2025
Contents
Summary
You will support landlords and tenants, ensuring their homes meet safety and health standards. The role involves assessing customer queries, conducting property visits, and providing advice to ensure compliance with housing regulations. You will learn about the varied elements of the work and gain an industry recognised qualification.
- Wage
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£24,413 a year
Check minimum wage rates (opens in new tab)
The successful candidate will remain on the same salary for the duration of the apprenticeship
- Training course
- Regulatory compliance officer (level 4)
- Hours
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Monday to Friday, 9.00am to 5.00pm (flexitime).
37 hours a week
- Start date
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Monday 27 October 2025
- Duration
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2 years
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Investigate complaints and plan, organise and conduct inspections and risk assessments for properties in the private rented sector.
- Identify Housing Health and Safety Hazards and escalate as appropriate for further investigation.
- Support Officers to produce reports, serve notices, gather evidence, conduct interviews under caution, request/prepare witness statements in preparation for tribunal or court cases.
- Support landlords and tenants to ensure compliance with legal obligations and maintain tenant welfare.
- Provide advice and guidance to ensure regulatory compliance.
- Assist in the planning of and participate in the development of specific promotional campaigns.
- Maintain accurate, up to date, detailed records of actions taken using IT systems where required.
- Support Officers to improve housing conditions through financial assistance and energy advice.
Where you'll work
Forde House
Brunel Road
Newton Abbot
Devon
TQ12 4XX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CSA (SERVICES) LTD
Training course
Regulatory compliance officer (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Plan and deliver compliance support services in line with business expectation
- Carry out activities in line with their organisations regulatory outcomes - ensuring business prosperity and consumer/environmental protection
- Work within the organisations policies and procedures and the law
- Assess regulatory risks and use risk assessment to guide their activities and target resources
- Gather, analyse, use and share data to inform risk assessment
- Engage constructively with business and tailor their approach to businesses that they interact with
- Take account of the provisions of statutory Codes in order to engage effectively with businesses
- Plan their compliance support activities so as to deliver their responsibilities efficiently
- Work as part of a team building and maintaining good working relationships with both business and regulator stakeholders
- Make appropriate intervention choices to have the greatest impact on supporting compliance
- Take a proportionate approach to intervention choice
- Work effectively with other organisations
- Prepare appropriately for checks on compliance
- Conduct interventions in a proportionate manner
- Be responsive to the circumstances encountered
- Make informed assessments of compliance and risk
- Follow-up on checks on compliance in an appropriate manner
- Promote the importance of compliance, and their organisations role in supporting compliance
- Provide information and guidance that is needed by businesses and/or those they regulate
- Provide the tailored advice that is needed by businesses where appropriate
- Communicate effectively with businesses that have failed to comply
- Work with partner organisations to support proportionate, risk based responses to non- compliance
- Conduct thorough investigations of non-compliance and allegations of non-compliance
- Take actions to deal with non- compliance using a wide range of interventions including advice and guidance, formal letters and notices. Where necessary impose sanctions
- Provide appropriate support for those adversely affected by non-compliance
- Having sound judgement. This includes making decisions about the relevance, quality and accuracy of the information available and using and sharing it appropriately
- Monitor and report on their activities and performance
- Evaluate their activities in relation to their regulatory objectives and their organisations strategic priorities
- Use IT systems to manage, share and store information in accordance with data protection requirements where appropriate
- Use digital technologies to communicate with and support partner organisations and regulated entities
- Use digital competencies to support the regulation of online markets
Training schedule
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Physical fitness
- Honesty and Integrity
- Flexibility
- Resilience
About this employer
We are a values-based organisation all working together to achieve our vision of “Making Teignbridge a healthy and desirable place where people want to live, work and visit”. We do this by taking personal ownership for the quality of the work we do, the quality of the relationships we develop and for driving improvements in our services. We are a public face to the Council. Good customer services are important for the good image and reputation of the Council. The provision of a professionally run centre will benefit the customers who use the facilities. The post-holder will be working within a unit to ensure high standards of service to all customers.
https://www.teignbridge.gov.uk/ (opens in new tab)
Company benefits
• Flexi scheme with up to 2 days flexi per month. • Agile working. • Newly refurbished carbon zero office space. • Generous annual leave and wellbeing package. • Discounted gym membership. • Opportunities for career and self-development.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
There is no guarantee of a role within Teignbridge District Council after the completion of this apprenticeship. However, should a role become available the successful candidate will have the opportunity to apply for the role as per normal recruitment process.
Ask a question
The contact for this apprenticeship is:
CSA (SERVICES) LTD
Alison Dolley
alison.dolley@teignbridge.gov.uk
01626 215418
The reference code for this apprenticeship is VAC1000340429.
Apply now
Closes in 30 days (Sunday 5 October 2025 at 11:59pm)
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