Apprentice Business Administrator/Customer Service
Direct2Market Group
LEIGH ON SEA (SS9 5LP)
Closes in 21 days (Friday 26 September 2025 at 11:59pm)
Posted on 3 September 2025
Contents
Summary
We have an exciting apprentice opportunity available to join our energetic team in our busy office where customer satisfaction is at the heart of everything we do. The role will include dealing with customers, data entry, filing, sending emails.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 8.30am - 5.30pm.
40 hours a week
- Start date
-
Monday 29 September 2025
- Duration
-
1 year 1 month
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will be working with an experienced team who will pass on a wealth of knowledge, provide extensive training and 121 coaching to improve your skills.
Your responsibilities in this role will include the following:
- Talking to customers, assisting with orders
- Answering messages and emails, timely and effectively
- Providing exceptional customer service through all channels
- Liaising with courier companies to track parcels
- Building a relationship with key customers
- Dealing with feedback and complaints to maximise customer retention
- Any other admin duties as required
Where you'll work
UNIT 3
CABINET WAY
EASTWOOD
LEIGH ON SEA
SS9 5LP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DAVIDSON TRAINING UK LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3 Apprenticeship Standard:
- Full training will be given leading to a recognised Business Administrator Apprenticeship Standard qualification
- Full on-the-job training will be delivered
- Off-the-job training will be supported by our Training Provider - Davidson Training UK Ltd
- You will also complete the Functional Skills in maths and English up to and including Level 2 (if you already do not hold the equivalent)
Requirements
Desirable qualifications
GCSE in:
- English (grade 4-9 or A*-C)
- Maths (grade 4-9 or A*-C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Initiative
- Excellent written skills
- Excellent communication skills
- Experience in Microsoft Word
- Proactive
- Confident
- Hard working
- Willing to learn
Other requirements
We are looking for a bright and energetic team player who thrives on giving exception customer service and likes working in a fast-paced environment: • Enthusiastic and focused on getting the job done • Willingness to learn new skills • Enjoys working as part of a team • Takes pride in work and great attention to detail • Cares about customers and making them happy • Experience not necessary full training will be provided Benefits: • On-site parking • Full time • Friendly office environment • 8 hour shift (Mon-Fri)
About this employer
d2d produce bespoke hardware to architectural ironmongers, merchants, manufacturers, and fabricators. We are passionate about what we do and wholly committed to working with our clients to create successful products at realistic market prices.
After this apprenticeship
- Progression to a full-time position with the company on achievement of the apprenticeship
Ask a question
The contact for this apprenticeship is:
DAVIDSON TRAINING UK LIMITED
Gemma Barr
gemmabarr@davidsontraining.com
07399586723
The reference code for this apprenticeship is VAC1000340300.
Apply now
Closes in 21 days (Friday 26 September 2025 at 11:59pm)
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