Customer Service Practitioner Apprentice

INSTINCTIVE TECHNOLOGIES LTD

Topaz Road (B61 0GD)

Closes in 31 days (Monday 6 October 2025)

Posted on 4 September 2025

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Contents

Summary

Reach is a leading provider in the recruitment technology industry, combining innovative ATS software with expert candidate attraction support. As a Customer Service Practitioner Apprentice, you’ll support clients and candidates by handling enquiries, posting adverts, monitoring applications, and delivering excellent customer service.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9 a.m. - 5:30 p.m.

40 hours a week

Start date

Monday 13 October 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

CORE RESPONSIBILITIES
Customer Support & Communication
Act as a first point of contact for clients and applicants via phone, email, and online platforms.
Handle enquiries professionally, providing clear and accurate information.
Prepare and send performance updates to clients, highlighting results and improvements.
Escalate issues or queries to the appropriate team where needed.

Job Advertising & Application Monitoring
Format and publish job adverts using the Reach ATS and external job boards.
Review and refine advert text to meet client requirements and branding standards.
Monitor applications, follow up on incomplete submissions, and record responses.

Candidate Engagement
Search candidate databases to identify suitable applicants for roles.
Contact candidates to promote opportunities and encourage applications.
Keep accurate records of search outcomes and candidate interactions.

Process & System Support
Record all activity accurately in internal systems, following company processes.
Support wider team tasks such as data entry, filing, and updating records.
Assist with basic marketing, helpdesk, or social media activities as required.

Where you'll work

Unit 8 Topaz Business Park
Topaz Road
B61 0GD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE NVQ TRAINING CENTRE LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Teaching and learning the skills, knowledge and behaviours within Customer Services.

Requirements

Essential qualifications

GCSE or equivalent in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Administrative skills
  • Analytical skills
  • Attention to detail
  • Communication skills
  • Creative
  • Customer care skills
  • Initiative
  • IT skills
  • Organisation skills
  • Problem solving skills
  • Team working

Other requirements

This is an apprenticeship role, so you’ll need to balance work responsibilities with study and training. Some tasks may be repetitive but are essential for building strong admin skills. You’ll be working in a fast-paced environment where priorities can change quickly, so attention to detail, accuracy, and commitment to completing the programme are key.

About this employer

At Reach we believe in people, not just process. We're more than just an ATS Software company, that’s why our intuitive applicant tracking system is just one part of the equation. Alongside our smart and flexible ATS, all Reach clients benefit from added people power. From design and build to implementation and beyond, our customer support and candidate attraction experts are here for you every step of the way. We’re putting the human back into HR, one ATS at a time.

After this apprenticeship

On successful completion of your apprenticeship, you will have the opportunity to progress within the business, take on greater responsibilities, and work towards promotion. This role offers a clear pathway for career growth and long-term development within the company.

Ask a question

The contact for this apprenticeship is:

THE NVQ TRAINING CENTRE LIMITED

The reference code for this apprenticeship is VAC1000340295.

Apply now

Closes in 31 days (Monday 6 October 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.