Digital Support Assistant Apprentice (Damira Dental Studios Ltd)

DAMIRA DENTAL STUDIOS LIMITED

Pinner (HA5 3YQ)

Closes in 26 days (Tuesday 30 September 2025 at 11:59pm)

Posted on 3 September 2025

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Summary

You will deliver technical projects, acting as a bridge between internal and external teams to ensure a smooth workflow as directed by the Central Operations Manager. Handle all administrative tasks, manage information, and coordinate communication to ensure projects and business processes are delivered effectively, on time and within budget.

Wage

£18,000 a year

Check minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Monday to Friday, 8.30am - 5.00pm, with a 30 min unpaid lunch break.

37 hours 30 minutes a week

Start date

Monday 6 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Hardware and Technology Management

  • Organise and administer the provision of hardware across Support Office, Contact Centre and Practices – ensuring repairs are facilitated and replacement items supplied as appropriate.
  • Organise and administer the provision of mobile telephones across the business – ensuring usage remains within agreed limitations and handsets are tracked effectively.
  • Set up and administer an asset register for all technology assets, ensuring a robust.
  • process is in place for leavers, changes and joiners.

Service Management

  • Responsible for the delivery of broadband contracts across the Damira estate, ensuring effective vendor engagement and problem solving where appropriate.
  • Act as the first point of contact and vendor liaison for telephony providers; be the first point of contact for all internally raised issues.
  • Manage the administration of card payment terminals across the business – providing new handsets as necessary and liaising with finance and the wider operations team on an ad hoc basis.
  • Responsible for the delivery of any other negotiated technology related contracts as may be necessary – providing feedback on behalf of the business as required.

Projects

  • Under the direction of the Central Operations Manager, administer development projects contributing to IT infrastructure, cyber security posture and process automation.
  • Assist in the delivery of wider projects and programmes of work as when required.

  Communication and Relationships:

  • Act as the first point of business contact for relevant technical issues and agreed projects.
  • Work collaboratively with Business Managers, Regional Managers, wider practice staff and other Support Office departments.
  • Provide recommendations as to the best value when monitoring other existing contracts for compliance. Provide feedback to the Central Operations Manager if there are any breaches.
  • Communicate effectively and professionally with external vendors and partners – ensuring relationships are maintained whilst escalating concerns as appropriate to the Central Operations Manager.

Ambassador

Role model the Damira values and behaviours whilst carrying out the role both internally and externally.

Where you'll work

The High Barn, Pinner Hill Farm
Pinner Hill Road
Pinner
HA5 3YQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ESTIO TRAINING LIMITED

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:

  • Helpdesk Operations and Functions
  • Maintaining Digital Systems and Services
  • Fundamentals of Digital Systems
  • Administration of Digital Systems and Services
  • Change Management
  • Teamwork and Communications
  • Introduction to System Security
  • User and Stakeholder Training
  • Working in Digital Support
  • Data Operations and Security
  • Pathways and Career Progression

Requirements

Essential qualifications

GCSE in:

5 GCSE's including English Language and Maths (grade (A*-C/9-4 or equivalent))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Team working
  • Initiative
  • Adaptability
  • Time management

About this employer

A privately owned Dental Group of 42 practices plus a Contact Centre. The group offers NHS and private dental services.

Company benefits

• Parking on a rota basis every 4 weeks (free) • NEST statutory pension arrangements; statutory SSP • Tube stations at Pinner and Northwood Hills and a bus stop directly outside the office

After this apprenticeship

Expanding and growing organization so there may be future growth in the role.

Ask a question

The contact for this apprenticeship is:

ESTIO TRAINING LIMITED

Megan Dover

MeganDover@bpp.com

0113500333

The reference code for this apprenticeship is VAC1000340176.

Apply now

Closes in 26 days (Tuesday 30 September 2025 at 11:59pm)

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