Business Administration Apprentice Level 3 - Operations & Quotations Department
KMB Shipping Group
TIPTON (DY4 7UF)
Closes in 23 days (Thursday 25 September 2025 at 11:59pm)
Posted on 2 September 2025
Contents
Summary
Great forward thinking, award winning company to work for. Duties include, communicating with customers and suppliers via phone or email. IT duties using MS Office and bespoke software, data entry, taking enquiries and some general office administration duties.
- Wage
-
£15,704 a year
Check minimum wage rates (opens in new tab)
£8.55 - £9.00 PH for over 18’s Under 18 £7.55- £7.85 PH To be discussed with successful candidate
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 8.30am - 5.00pm (1 hour for lunch)
40 hours a week
- Start date
-
Friday 26 September 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Operations role:
- Using emails to liaise with customers and suppliers for various information needed
- Using telephone
- Using Microsoft teams for internal procedures and workflow
- Word / excel
- Using email or online portals to obtain vessel details
- Using in house company system to raise new jobs – input data into the system as provided by the customer
- Either send details from our system to a supplier to arrange a shipment or use suppliers’ online portal to arrange collection (free typing info into a portal of information relating to that shipment)
- Receiving an email back from supplier once shipment booked for us to check document has correct information as we have received from our customer
- If it is correct send a booking confirmation to our customer via email using our in-house system
- Liaising with customers / suppliers for late collections
- Scanning docs into our in-house systems
Quotation’s role:
- Using emails to liaise with customers and suppliers for various information needed
- Using telephone
- Using Microsoft teams for internal procedures and workflow
- Word / excel
- Using email or online portals to obtain vessel details
- Ensuring we have corrected details from the customer in order to request a quote from a supplier for an export or import shipment providing details such as dims / weight / where from / to etc via email
- Type of shipment – air or sea
- Working out rates from a spread sheet and converting currently into GBP such as EUR and USD
- Liaising with line manager for mark up before sending quote out to customer using an in-house template
- Ensuring correct terms and conditions are shown on the quotation for the mode of transport
- Sending quote to customer via email
- Scanning in documents via scanner or drag and drop into in house system (quotations from suppliers and workings out)
- Taking bookings from customers and using a shared inbox for passing new booking to operations team (or booking themselves)
Where you'll work
2ND FLOOR WEST WING
CASTLEMILL
BURNT TREE
TIPTON
DY4 7UF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUNIPER TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administrator Level 3 Apprenticeship Standard
- Functional skills in maths and English where applicable
More training information
Blended on/off the job training and location to be confirmed
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Confident Telephone Manor
About this employer
We are a multi award winning freight forwarding company based in Tipton. We offer our customers the best solutions to move their cargo from A to B, we also offer packing solutions, storage and a standalone customs service.
After this apprenticeship
- Full time role with KMB
Ask a question
The contact for this apprenticeship is:
JUNIPER TRAINING LIMITED
Paul Nightingale
Paul.nightingale@junipertraining.co.uk
07395789959
The reference code for this apprenticeship is VAC1000340089.
Apply now
Closes in 23 days (Thursday 25 September 2025 at 11:59pm)
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